MS Dynamics CRM Analyst

What you'll be doing

You'll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem.

This will include

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
• Developing automated workflows across areas such as lead management, sales pipelines and customer service
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation
• Integrating Dynamics 365 CE with other business systems and third-party applications
• Developing test scripts and supporting UAT and smoke testing with end users
• Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps
• Creating automated workflows and business processes using Power Automate
• Managing Power Platform solutions across development, testing and production environments
• Maintaining documentation for system configurations, workflows and processes
• Monitoring platform performance and supporting continuous improvement across the environment.
• About you
• You'll bring solid hands-on experience with Microsoft Dynamics 365 CE and be comfortable working with both technical teams and business stakeholders.

Ideally, you'll have

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
• Development experience with JavaScript and C#, and REST API/WebAPI
• Experience with CICD using Github or Git
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration
• Experience integrating Dynamics CE with third-party systems
• Experience training and supporting end users across Dynamics CE and Power Platform
• Strong skills building low-code/no-code applications using Power Apps
• Experience designing automated workflows and business processes within Dynamics CE and Power Automate
• Strong problem-solving skills and attention to detail
• Experience with business rules analysis, user stories and acceptance criteria