Night Manager

Are you a hospitality professional seeking a challenging role that allows you to showcase your leadership skills and passion for exceptional guest service? The Sheraton Athlone Hotel, part of the prestigious Hodson Bay Group, is seeking a dynamic Night Manager to join our team.

About the Role

As Night Manager, you'll be the guardian of our hotel during the quieter hours, ensuring the smooth operation of all departments and maintaining our high standards of guest satisfaction. This senior position reports directly to the General Manager and offers an exciting opportunity to develop your career within an international hotel chain.

Key Responsibilities

• Oversee all hotel operations from 11 pm to 7:30 am.
• Manage and motivate the night team to deliver exceptional service.
• Handle guest queries, complaints, and special requests promptly and professionally.
• Conduct night audit procedures and ensure accurate financial reporting.
• Implement and maintain safety and security protocols.
• Maximise revenue opportunities through upselling and effective inventory management.
• Assist with staff training and development initiatives.

The Ideal Candidate

We're looking for a proactive and dedicated individual with

• At least 1 year of experience as a Night Manager, Night Auditor, or Night Supervisor in a hotel setting.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and a calm demeanour under pressure.
• Proficiency in hotel management systems and Microsoft Office suite.
• Fluency in written and spoken English.
• A passion for hospitality and a commitment to guest satisfaction.

What We Offer

• Competitive salary (to be discussed based on experience)
• Complimentary access to our state-of-the-art leisure facilities
• Meals during working hours
• Wellness programmes promoting a healthy work-life balance
• On-site parking
• Company-sponsored events and social gatherings
• A supportive, team-oriented work environment
• Exclusive discounts at over 10,000 Marriott International properties in 146 countries and territories worldwide