Office Admin / Quoting & Estimating
Job Description
About the role
Top Flyte Stairs manufactures timber staircases for the New Zealand construction industry. We're looking for an experienced, organised Office Administrator to help keep customer enquiries, quotes and orders moving smoothly. You'll work closely with our office and factory teams, ensuring information is accurate, customers receive timely responses and orders are ready for production and dispatch. This role requires previous experience in the duties below. You'll need to be comfortable working with numbers, reading plans, managing competing priorities and following tasks through to completion.
Key responsibilities
Handle incoming calls, assist customers and direct enquiries to the right team member
Contact customers about outstanding quotes, record feedback and keep follow-up actions up to date
Prepare accurate estimates and quotations using customer requirements, plans and company pricing
Read building plans and technical drawings to identify requirements, measurements and quantities for quoting
Enter and check orders, confirm details and provide accurate information to the production team
Arrange freight bookings, prepare dispatch documentation and coordinate deliveries with the factory and freight providers
Prepare and issue accurate invoices, checking them against orders and agreed pricing
Maintain organised customer, quote, order and project records, including current plan revisions
Monitor incoming enquiries, prioritise responses and ensure outstanding actions are followed through
About you
Previous experience across office administration, customer service, quoting, order processing and invoicing
Practical experience with estimating and plan take-offs, including the ability to read and understand building plans and technical drawings
Experience coordinating freight bookings and dispatch documentation
Strong numerical skills and attention to detail when checking prices, quantities and order information
Confidence using email, spreadsheets, and quoting, order-processing or accounting systems
A professional phone manner and clear written communication
The ability to prioritise a busy inbox and manage several jobs at different stages
A proactive approach to following up customers, resolving queries and keeping accurate records
Reliability, ownership of your work and a willingness to support the wider team
Experience in construction, joinery, building supplies or manufacturing would be highly valued
Benefits
Varied work across customer service, estimating, sales support and administration
Close involvement with both the office and factory teams
The opportunity to use your experience to improve how enquiries and orders are managed
* Training in Top Flyte's products, systems and processes
About us
Top Flyte Stairs manufactures timber staircases for the New Zealand construction industry.
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