Parts Interpreter

At Hitachi, we pride ourselves on being a leading Original Equipment Manufacturer (OEM) with a strong commitment to innovation and customer satisfaction. We are looking for a motivated and experienced Parts Interpreter to join our Mackay team. This is your chance to be part of a supportive company culture where your contributions are valued, and career development is a priority.

Hitachi Benefits

Competitive Salary: A rewarding salary + super + biannual company bonuses

Health:Access discounted Medibank health insurance

Wellness Program:Utilise our Employee Assistance Program for your well-being

Stability:Permanent full-time position in a leading OEM with long-term job security

Uniform: All uniform and PPE supplied

Training and Development: Benefit from continuous training and career development opportunities

Staff Discounts: Enjoy exclusive deals and discounts on a variety of everyday products with our Orange Benefits Program

Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!

The Opportunity

Hitachi is seeking a dedicated and customer-focused Parts Interpreter to join our team in Mackay.

As a Parts Interpreter, you will ensure timely and accurate supply of quality parts to both external customers and internal stakeholders. Your customer facing role will be pivotal in maintaining delivery standards, achieving sales targets, and fostering long-term customer relationships.

Reporting to the Parts Supervisor, your responsibilities will include:

Collaborating with a small team of parts interpreters and internal sales staff

Providing exceptional service to external customers and internal stakeholders

Utilising electronic parts manuals to identify and supply parts according to customer needs

Sourcing parts externally when necessary

Maintaining and updating records using Microsoft Dynamics

Delivering outstanding customer service via phone, email, and over the counter

Working closely with the warehouse to ensure smooth delivery of parts

To be successful in this role you will:

Embrace and drive the HCA Safety Culture, prioritizing safety above all else

Exhibit a proactive approach to problem resolution and meet customer expectations

Demonstrate resilience, professionalism, and enthusiasm while working in a team to achieve business goals

Build and maintain robust business relationships with both external customers and internal stakeholders

Exhibit excellent written and verbal communication skills

Possess intermediate to advanced computer skills; experience with Microsoft Dynamics is highly regarded

Have a good understanding of earthmoving, construction equipment, or a related industry

Demonstrated experience in spare parts interpreting

A solid mechanical understanding would be advantageous

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.