Workshop Supervisor

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

Due to continued growth, our Wacol Branch is seeking an experienced and motivated Workshop Supervisor to lead our busy Service Department.

Reporting to the Service Manager, you will be responsible for the day-to-day management of workshop operations, ensuring safe, efficient and high-quality maintenance and repair outcomes. You will lead from the front, providing technical guidance, coaching and support to a team of skilled technicians and apprentices while driving productivity, customer satisfaction and workshop performance.

Key Responsibilities

Lead, coach and mentor technicians and apprentices, fostering a high-performance team culture

Plan and coordinate daily workshop activities to maximise labour utilisation and workshop efficiency

Promote and maintain a strong safety-first culture, ensuring compliance with all WHS requirements

Monitor workshop performance, productivity and quality standards to deliver exceptional customer outcomes

Review and manage WIP, job costs and workflow, ensuring work is completed on time and within budget

Ensure accurate service documentation, warranty compliance and reporting requirements are maintained

Drive continuous improvement initiatives focused on efficiency, service quality and customer satisfaction

Support effective communication across customers, technicians, parts and service teams

About You

To be successful in this role, you will have:

Relevant trade qualifications as a Diesel Fitter, Heavy Vehicle Mechanic or Mobile Plant Mechanic

Previous leadership or supervisory experience within a workshop or service environment

Strong experience maintaining and repairing earthmoving, construction or mining equipment

A demonstrated commitment to workplace safety and safe work practices

Excellent organisational and time management skills with the ability to manage competing priorities

Strong communication and stakeholder management skills

A proactive approach to problem-solving and continuous improvement

The ability to motivate and develop teams to achieve high-performance outcomes

Hitachi Benefits – What’s on Offer

Rewarding Salary Package: Base Salary + Super + Company Car + Biannual Bonuses

Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services

Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth

Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success

Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family

Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend

Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments

Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.