Private Care Coordinator

Skilled Worker, A ratingPosted Yesterday

Job Description

For further information please refer to the job description and personal specification
To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.
Welcome patients and their families in a friendly and calm manner; accurately registering their details.
Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
Communicate clearly and concisely with consultants, patients, and colleagues within the Trust.
Ensure that all patient details are recorded accurately and ensure that the financial status of all patients is secured prior to treatment.
Ensure that all cash and credit card payments are taken in line with the cash handling policy that is followed at all times.
To ensure patients concerns and complaints are dealt with immediately and escalated appropriately.
To maintain composure and resilience under pressure.
To ensure the working environment and all patient areas are tidy and presentable to the highest standards.
To ensure facilities within the Private Care environment are fully functional, and discrepancies are reported and rectified.
To cross-cover colleagues when required to ensure all areas of administration are fully functional and provide a high level of service.
To undertake any other duties commensurate with the grade as required.

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The Royal Marsden NHS Foundation Trust

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