Receipting Officer

For further information please refer to the job description and personal specification These responsibilities will be carried out under the guidance of the Credit Control Team Leader.

The cash receipting process for Private Care Credit Control team to ensure all receipts are properly applied in the correct period(s) and the patient or member accounts are reconciled daily.

Act in accordance with standard operating procedures (SOPs) and assist in the regular review, amendment and implementation of any changes in them.

Serve as subject matter expert on the day-to-day responsibilities of processing patient payments.

Maintain and update all patient and provider information; e.g. Bank Details, Contacts Spread sheet.

Prepare and complete the daily banking, ensuring all cash is posted to the correct patient account.

Design, prepare and review reports monitoring the cash receipted and drive initiatives to improve the speed and efficiency of the process and minimise errors.

Work with Credit Controllers to encourage customers utilisation of efficient payment methods and technology. e.g. Tokenisation.

Provide primary level problem resolution to both internal / external inquiries regarding past payments or refunds.