Retail Coordinator

**It's fun to work in a company where people truly BELIEVE in what they're doing!**

We're committed to bringing passion and customer focus to the business.

The Retail Coordinator supports the planning and execution of retail specialty sales initiatives, including trunk shows, on-property activations, pop-ups, and customized amenity requests. This role coordinates details across vendors and internal teams to ensure smooth execution from planning through on-site support. This position partners with Buying, Marketing, Retail Operations, Events, and the Private Owner team to support clear communication, logistics, and follow-through, contributing to elevated guest and partner experiences throughout the year.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following.

• Serve as the primary point of contact for all specialty sales initiatives, including trunk shows, on-property activations, and pop-up experiences.
• Manage all communication and logistics with trunk show and specialty sale vendors, including confirming dates, coordinating travel and lodging, securing vehicles, and ensuring a seamless on-property experience.
• Partner closely with the Buyer to coordinate assortments, pricing, and product selection for each trunk show or activation.
• Collaborate with the administrative team to ensure accurate item setup, inventory readiness, and system alignment prior to each event.
• Coordinate with the Marketing team on promotional planning, timelines, and event communication to support traffic and sales goals.
• Work with the shop team to align on operational needs, staffing, floor sets, and in-store execution for all specialty events.
• Be present on property during trunk shows and activations to support vendors, shop teams, and guests, ensuring a polished and well-executed experience.
• Act as the liaison between Retail and the Events department for all group, corporate, and private amenity requests, including customized products, specially sourced items, and retail-driven pop-up events.
• Facilitate end-to-end coordination of group and corporate amenity orders, from initial inquiry through sourcing, customization, fulfillment, and delivery.
• Support the Private Owner team by acting as a retail liaison for gifting requests, special orders, and ongoing retail needs as needed throughout the year.
• Facilitate private owner gifting and order requests by coordinating communication, partnering with the shop team on execution, and tracking progress through completion.
• Maintain clear, timely communication across all stakeholders to ensure deadlines are met and specialty sales initiatives are executed with accuracy and attention to detail.
• Assist with sourcing projects or specific shop product needs assigned by Buyer and Assistant Buyer

**Must comply with all company policies and procedures.**

**To perform the essential functions of this position regular and consistent attendance is required.**

**Must be able to work well with other Team Members, Managers, and interact with our guests.**

**Must have the flexibility to work weekends and Holidays.**

**SUPERVISORY RESPONSIBILITIES**

• This role coordinates work across multiple departments and external partners, including vendors, shop teams, and internal stakeholders, to ensure specialty sales initiatives are executed effectively.

During on-property trunk shows and activations, this role provides on-site coordination and direction to vendors and supports shop teams to ensure smooth execution.

**EDUCATION, EXPERIENCE & SKILLS**

• Associate’s degree or coursework in Business, Communications, Hospitality, Marketing, or a related field preferred, or an equivalent combination of education and relevant experience.
• One to three years of experience in retail, hospitality, events, sales support, or administrative coordination.
• Demonstrated ability to manage logistics, timelines, and detailed communication across multiple stakeholders.
• Strong organizational skills with a high level of attention to detail and follow-through.
• Clear, professional written and verbal communication skills.
• Proficiency with computers and common business applications, including email, spreadsheets, shared documents, and scheduling tools.
• Ability to learn and work within POS systems, inventory tools, and internal order management systems.
• Comfortable managing information digitally, tracking requests, and maintaining accurate records.
• Ability to collaborate across teams without direct supervisory authority.
• Comfort interacting with vendors, partners, and guests in a service-oriented environment.
• Experience supporting events, trunk shows, pop-ups, custom orders, or gifting initiatives is a plus.
• Flexibility to support on-property events, activations, and occasional schedule adjustments; standard schedule is Monday through Friday, with flexibility on weekends based on event needs.

**PHYSICAL DEMANDS**

• Must be able to sit or stand for a long period
• Must be able to lift up to 20 lbs.
• Must be able to safely operate a company vehicle or golf cart

**WORK ENVIRONMENT**

• Retail gift shop / general office
• 4,200 acres of Blackberry Farm property
• 5,200 acres of Blackberry Mountain property