Sales Administrator

Camberley

Salary

Competitive

Hours

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

The position of Sales Administrator is an office-based role, at the FluidOne Camberley branch, which operations as a local IT provider and MSP for the southeast of England. Responsibilities include managing sales enquiries, preparing quotes, coordinating with technical teams, maintaining accurate records, and handling general administrative tasks to keep the office running efficiently. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to prioritise in a fast-paced environment. This is a fantastic opportunity to contribute to a growing business and play a key role in delivering outstanding service to our clients.

The responsibilities may develop to include/overlap with other branches of FluidOne IT, as the business integrates systems and processes.

Role Responsibilities:

Sales Administration

• Produce accurate sales quotations for customers in a timely manner.
• Process customer sales orders and ensure all details are correct.
• Respond to and follow up on sales enquiries via email and telephone.
• Prepare and manage renewal quotations for ongoing services and contracts.

Billing and Financial Management

Manage Office 365 billing and subscriptions for customers.

Handle Azure billing and ensure accurate invoicing.

Prepare and process sales invoices and manage customer billing cycles.

Procurement and Supplier Liaison

Purchase hardware and software from approved suppliers.

Order broadband, leased lines, and web hosting services as required.

Maintain commercial relationships with manufacturers and suppliers to secure best terms.

Contract and Domain Management

• Review and Manage contract renewals to ensure continuity of service.
• Handle domain renewals and maintain accurate records.
• Register support packs and ensure customers receive appropriate coverage.
• Review and update customer documentation.

Office and Stock Management

Answer incoming telephone calls and direct them appropriately.

Manage goods-in processes, stock control, and organise courier collections and deliveries.

Cover colleagues’ duties during holiday periods to maintain service levels.

Collaboration and Development

Liaise with other departments and attend meetings to support business development.

Attend training sessions to develop relevant knowledge and skills for the role.

Role Requirements (Desirable):

Previous experience in both sales support and customer-facing roles within an IT MSP.

Familiarity with CRM and sales tools.

Knowledge of IT services such as cloud, security, and managed services.

Good understanding of Microsoft Licencing and Microsoft 365 Admin Centre.

Experience in NetSuite, HALO and Visio or equivalent

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Sodexo discount platform

FluidOne breakfast and refreshments on office days

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

* Department incentives

Volunteer day scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.