Sales Support Administrator

London or Colgate, Horsham

Report to

Head of Service Excellence and Sales Support

Hours

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

The Sales Support team play a key role in organising and offering administrative support to the sales team and associated Fluidone business areas.

Joining this key part of our organisation, you will be responsible for a variety of tasks, which will need review and response within a structured SLA timescale and with excellent attention to detail.

You will be confident in effective communication within the Sales Support team, with our extended business operational staff and with a variety of supplier / vendor service contacts.

Responsibilities:

Supporting the Sales Team with creation of Sales Quotes / Order forms in an accurate manner and issuing formal order documents to specified client contacts for approval

Ensuring that orders raised are correctly aligned to the provisioning / project teams

Assist Sales and DBAMs with regards to obtaining service and project pricing including special bid / price support applications

Assisting with reporting to sales on out of contract client services and with collating renewal quotations for them to present

Ensure that financial values associated with Sales Orders raised are correct and reflect the sale accurately

Where required, update and maintain CRM records to a high standard

Assist the wider business audience with effective direction regarding cease actions and client contract information

Assisting with receiving incoming calls to Fluidone and providing professional response and assistance to any questions raised

Direct client liaison with regards to renewal activities and quoting assistance

Requirements:

Attention to detail and a proactive approach is crucial to this role

Excellent communication skills, both written and verbal are essential

The ability to effectively multitask

Exceptional organisational skills are key to the success of this role

Knowledge of Microsoft office package is a must

Prior experience with Salesforce and or CPQ applications would be beneficial

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Sodexo discount platform

FluidOne breakfast and refreshments on office days

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.