Sales Development Representative

Company description

At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.

We are looking for a proactive and results-focused Sales Development Representative to join our team. In this role, you will identify and qualify prospective customers, deliver targeted outreach and create quality opportunities for our sales team.

Job description

• Initially focused on mid-market organisations with 50 to 249 seats, you will use research, CRM tools, LinkedIn and other platforms to build a strong pipeline and connect potential customers with technology solutions that meet their needs.
• What you'll be doing
• Research and identify prospective customers within target markets.
• Engage potential leads through phone, email and social media outreach.
• Tailor your approach to each prospect's needs and business challenges.
• Qualify inbound and outbound leads using effective questioning and established qualification criteria.
• Schedule meetings and calls between qualified prospects and the sales team.
• Provide detailed handover notes and maintain accurate, complete CRM records.
• Track lead progression and report on pipeline activity.
• Partner with sales and marketing to improve campaigns, lead quality and outreach strategies.
• Work towards activity, lead-generation, conversion and appointment-setting KPIs.

Profile description

• What you'll bring
• At least two years' experience in sales, lead generation or a customer-facing role.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Confidence using CRM platforms such as Microsoft Dynamics, Salesforce or HubSpot, along with Microsoft Office.
• Excellent organisation and time-management skills.
• A proactive, self-motivated approach and a drive to achieve results.
• Familiarity with the technology sector or SaaS sales.
• An understanding of lead qualification frameworks such as SCOTSMAN, BANT or CHAMP.
• * A tertiary qualification in Business, Marketing or a related field is preferred but not essential.

We offer

Why Ricoh?

At Ricoh, we're committed to creating a workplace where people can thrive. We offer a supportive team environment, opportunities to learn and grow, and the chance to be part of a global organisation that's shaping the future of work.

Imagine. Change.

If you are commercially curious, enjoy opening new conversations and want to contribute to the growth of a technology solutions business, we would love to hear from you.