Senior Customer Service Officer - St Mary's
Job Description
We are hiring for a Senior Customer Service Officer to join our team.
Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.
The purpose of this role is to provide day-to-day operational leadership and support to the Customer Service team, acting as the first point of escalation for complex enquiries, disputes, credits and Sales Agreement matters.
What you'll be doing
You'll have prior experience mentoring a Customer Service team, in either a customer care or support role and working with SLAs. Ideally, you'll be experienced with Salesforce and enjoy working in a busy, supportive team environment.
Resolve escalated customer enquiries
Manage Customer Service, IMS and Broker inboxes
Coordinate carry-over calls and bin services
Confirm broker run sheets and enquiries
Review dispute and credit reports
Allocate and document DocuSign requests and disputes
Manage customer, Credit and Sales disputes
Monitor workflows and escalate failures
Support urgent DocuSign and credit requests
Provide frontline coverage
Support onboarding and training
Review and update procedures
Prepare monthly Stop Trade reviews
Support DCA and insolvency accounts
Review GPS and footage findings
Process purchase orders and report metrics
Resolve or escalate IT and ICT enquiries
Who we are
At REMONDIS, you'll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a strong local presence, and a commitment to making a positive environmental impact.
How to Apply
You'll need proof of entitlement to work in Australia.
* You'll undergo a police check and a pre-employment medical, including a drug and alcohol test.
REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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