Senior Engineer, Automotive Customer Quality

**Company:**

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Qualcomm Technologies, Inc.

**Job Area:**

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Engineering Group, Engineering Group > Hardware Engineering

**General Summary:**

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Quality Engineer, you will plan, implement, and manage compliance of design, development/manufacturing, production processes, and/or quality requirements with safety, quality, and regulatory standards for worldwide distribution. Qualcomm Engineers collaborate with cross-functional teams to meet and exceed customer expectations.

**Minimum Qualifications:**

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.

OR

Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience.

OR

PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.

**About the Role**

• This is a technical customer facing role within the Quality Organization supporting Automotive customers based in North America to provide leading edge automotive applications using the latest Qualcomm Snapdragon, Modem and 5G technology.
• Focus on in-region Automotive customers for Qualcomm products from customer development, mass production to field returns.
• Provide world class quality support to address quality issues and customer returns.
• Work with Automotive customers and Qualcomm internal teams to support customer APQP, required to bring up new products (Including documentation, risk assessment etc.).
• Work closely with Customer Engineering / Applications teams to enable customer new product introduction and feedback issues to Qualcomm quality organization.
• Build strong relationships with customers. Be prepared to advocate for Customers to Qualcomm internal teams and likewise protect Qualcomm interests when facing customers.
• Cooperate with global teams to drive worldwide Auto quality strategy implementation.
• Work closely with regional teams to drive approval and adoption of Qualcomm PCNs.
• Survey key customers frequently for quality KPIs including business reviews.
• Feed customer intelligence to Qualcomm i.e. regional requirements, risks and opportunities.
• Support offshore facilities of worldwide customers
• Support continuous improvement of Qualcomm Automotive Quality systems and processes

**What are we looking for**

• A bachelor's or master's degree in physics, electronics, or a related discipline is required
• Minimum 8 years of experience in the Automotive industry ideally in a customer facing role
• Understanding of including wafer fabrication, assembly, and testing
• Hands on experience of using diagnostic equipment such as oscilloscope, curve trace, CSA
• Understanding of Electrically induced Physical Damage (EIPD)
• Experienced in driving problem solving teams using 8D Methodology and related tools
• Able to analyze complex data from multiple sources to identify critical trends, make informed decisions and address highly complex issues.
• Able to summarize and communicate complex information in an accurate and timely manner. Adapts communication style to audiences and makes persuasive recommendations.

**Desirable technical experience:**

• Understanding of PPAP / APQP / IATF 16949 / AEC standards
• Experience in auditing and being audited
• Knowledge and experience of quality tools and reliability
• Knowledge of CMOS Manufacturing, construction, and deconstruction
• Knowledge of IC assembly methods / processes
• Familiarity with Digital & Mixed signal test systems and method.
• Strong interpersonal communication skill with customer and internal team, must be persistent and determined, can manage difficult conversations
• Confident and flexible Self-starter– desire to do what is needed to address a customer issue
• Proficiency in verbal and written English.
• Available for frequent domestic and oversea travel.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

**To all Staffing and Recruiting Agencies** : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

**EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.**

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

**Pay range** **and Other Compensation & Benefits** **:**

$111,300.00 - $166,900.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link .

If you would like more information about this role, please contact Qualcomm Careers .