Senior Manager MCL - South West

Davies Group

Skilled Worker, A ratingFull-timePosted 1 month ago

Job Description

Senior Loss Adjuster - High Net Worth & Major Loss

Location: Field-based

Salary: Competitive + Benefits

Handle Exceptional Claims. Deliver Outstanding Outcomes.

Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?

We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.

You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.

What will your day look like:

As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.

Key responsibilities include

Managing a portfolio of High Net Worth, Major Loss and complex property claims.
Delivering market-leading customer service aligned to demanding client expectations.
Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
Producing high-quality reports and technical recommendations for insurers and clients.
Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
Building strong relationships with clients and brokers to support long-term partnerships and business growth.
Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
Participating in a one week in three out-of-hours on-call rota for a key client account.
#INDUKI
Knowledge and Abilities:
We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.

You'll ideally have

Proven experience handling property claims within a loss adjusting environment.

Strong knowledge of High Net Worth and domestic property claims.

Previous exposure to major loss claims, or a desire to develop within this area.

Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.

Excellent written and verbal communication skills.

The ability to manage multiple priorities in a fast-paced, changing environment.

Outstanding customer handling and stakeholder management skills.

A proactive, resilient and solutions-focused approach.

Strong attention to detail and commitment to technical accuracy.

A full UK driving licence.

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Human Resources Director at Davies Group Limited — name hidden until you unlockTheir email, a letter to them, and your resume tailored to this job$5 Apply (Original)

ApplyWave is not an employer or a recruitment agency. You apply to each employer directly — we find their contact and write your letter. Real employers never charge money for a job or a visa sponsorship.

Davies Group Limited

UK Home Office register

View Company Profile