Senior Office Manager

Office Manager - Legal/Professional Services

Sydney | Full-time

$120k-$130k package (inclusive super)

3:2 hybrid (commences 6 month probation)

An established national law firm is looking for an experienced Practice Manager to take ownership of the day-to-day operational performance of its practices.

Working closely with senior leadership, Partners and central support functions, this is a broad role encompassing people leadership, practice performance, workflow management, financial performance, client service and continuous improvement.

This would suit an experienced Practice Manager, Operations Manager or senior professional services leader who enjoys being close to the day-to-day running of a business and can balance people leadership with commercial and operational accountability.

The Role

You will be responsible for ensuring the practices operate effectively, matters progress appropriately and teams have the structure, support and accountability needed to perform.

Your responsibilities will include:

Leading the day-to-day operational management of the NSW and TAS practices

Managing team workloads, capacity, resourcing and allocation of work

Monitoring matter progression, workflows, deadlines and practice performance

Leading regular one-on-ones and team meetings and supporting performance management

Monitoring productivity and performance against established KPIs

Supporting recruitment, onboarding, probation and employee development

Monitoring WIP, billing, recoveries, aged matters and broader practice performance

Working closely with Partners and leadership to address operational and financial issues

Maintaining high standards of client service and assisting with escalated concerns

Supporting risk, compliance, file audits and quality assurance processes

Partnering with HR, Finance, Operations, Risk & Compliance, Systems and Training

Identifying opportunities to improve workflows, systems, productivity and client experience

Supporting broader business improvement and change initiatives

About You

You will bring proven experience leading teams and operational performance within a professional services environment. Legal sector experience would be highly regarded, although candidates from similarly professional services businesses will also be considered.

You will ideally have:

Experience in a Practice Manager, Operations Manager, Office Manager within legal or professional service firm

Strong people leadership and performance management capability

Experience managing KPIs, workflows and operational performance

Commercial awareness and working with financial measures such as WIP, billing and productivity

Previous experience improving processes and driving operational efficiencies

Strong stakeholder management skills and the confidence to work closely with senior leaders

A proactive, practical approach to problem-solving

* High levels of professionalism, discretion and accountability

This is an opportunity to step into a broad operational role within an established professional services business, with genuine scope to impact how its practices and lead different teams.