Senior Pharmacy Technician - Dispensary Services

Plan and co-ordinate and supervise less experienced staff working in the dispensary service to ensure that medicines are dispensed in an accurate and timely manner including unlicensed medicines and cytotoxics.

Accuracy check prescriptions.

Ensure the training and development needs of all staff working in the dispensary are fulfilled, for example, student technicians, support workers, rotational pharmacists, pre-registration pharmacists and technicians, in line with pre-defined training programmes.

Ensure that adequate stocks of medicines are maintained and be responsible for the completion of the daily stock reconciliation process solving any problems identified, including correction and financial amendment.

Undertakes basic work-based assessments e.g. pregnancy risk assessments.

Support the deputy team lead dispensary services to organise, co-ordinate and amend the daily rotas for the dispensary services to ensure all tasks are covered.

Co-ordinate the day-to-day supervision of the dispensary whilst acting as a role model, demonstrating and promoting the standards of care expected and creating energy and enthusiasm for service improvement.

Undertake line management responsibility for staff absence and support the deputy team lead dispensary services to manage affected rotas.

Undertake line management responsibility, within designated area, for staff appraisal, personal development, mandatory training compliance and any other related management tasks.

Participate in the development, review and implementation of SOPs in consultation with the Team Leader and Deputy Team Leader - Dispensary Services.

Make judgements and decisions in the absence of a more senior member of staff within the limits compatible with technician training.

Support quality improvement and implementation of new ways of working.

Ensure correct handling of the various prescriptions into the pharmacy dispensary and make judgements on how to prioritise workload when urgent requests are made, liaising with appropriate personnel when necessary, using tact and diplomacy.

Give advice and answer straight forward medication queries from patients/customers and other healthcare professionals, referring matters requiring further advice to the Team Leader and deputy team leader - Dispensary Services or relevant Pharmacists.

Analyse and give daily feedback to dispensary staff on performance against key performance indicators using data from the prescription tracker system and Wellsky.

Ensure all necessary paperwork and information is completed and stored appropriately in accordance with departmental SOPs.

Implement and propose changes required to the dispensary service as directed by the line manager.

Ensure the dispensary is kept clean and tidy and ensuring compliance with Health and Safety at work regulations, escalating when necessary.

Liaise and provide support for the Senior Technical Service Leads and Team Leaders as required

Ensure that an environment is created where staff feel valued and are provided with genuine opportunities for their development.

Supervise and participate in the training of all staff working in the pharmacy dispensary including assessing competence and signing off training packs.

Act as a mentor for technical staff undertaking accuracy checking qualification.

Be responsible for own CPD.