Service Delivery Manager

Technology should be seamless, responsive and enable people to do their best work.

Reporting to the CTO, this Service Delivery Manager role is responsible for leading end-user technology services across a growing financial services organisation. You'll oversee service delivery, end-user computing, workplace technology and stakeholder engagement, while developing a high-performing team and driving service maturity across the business.

This is an opportunity for an experienced leader who enjoys building capability, improving customer experience and creating services that scale alongside business growth. You'll work closely with senior stakeholders, influence technology decisions and play a key role in shaping how technology services are delivered across the organisation.

Enjoy a cohesive office environment with hybrid working and salary in the range of $140-175K Plus super plus bonus

Key Responsibilities

Lead and mentor a team of Technical Specialists

Own end-user computing and service delivery outcomes

Improve service performance, user experience and operational maturity

Manage escalations, stakeholder relationships and service communications

Drive process optimisation, automation and continual improvement initiatives

About You

Proven leadership experience across Service Delivery, EUC or IT Operations

Strong experience within Microsoft 365, Intune, Entra ID and modern workplace technologies

Passion for coaching, developing and empowering technical teams

Strong stakeholder management skills with a customer-first mindset

Able to balance strategic thinking with hands-on leadership

About the Company

Our Client is a well-established Australian financial services organisation with a national presence and ambitious growth plans. Operating within a highly regulated environment, they provide specialist investment, funds management and advisory solutions to a diverse client base.

Technology plays a critical role in delivering operational excellence and supporting future growth. As the business continues to invest in its people, platforms and services, this role offers the opportunity to influence how technology is experienced across the organisation while helping build a scalable, customer-focused technology function.

For more information or a confidential discussion, please apply.