Service Technician

Clinical / Technical

To be responsible for the overall management of specialist assistive communication software and equipment (tablets inc. peripheral equipment) for the service including leading on management of equipment on the Mobile Device Management system (MDM).

To undertake visits to patients across north and south east London with other team members or alone as required.

Servicing & Maintenance

To be responsible for the monitoring and maintenance of all equipment, electronic assistive communication devices and software. To manage an organised programme of planned preventative maintenance (PPM) & software upgrades

To send out replacement communication equipment, accessories and batteries requested by patients/parents. To be responsible for identifying the resources required for the replacement of equipment

Equipment Management

To be responsible for creating and maintaining an organised store of equipment. To develop and maintain accurate equipment databases. Keep an accurate log of all equipment including: Serial Number, Date purchased, Location, Details of previously sustained damage

To work with the team administrator to receive goods in, label, assemble, and store the equipment in an organised way

Administrative

To be responsible for the development of ACS Standard Operating Procedures (SOPs) relating to the post holders area.

To ensure Information Governance standards are followed at all times, keeping patients and their details safe and secure

Research and Development

To train other staff as required in the setup of software applications and in the operation and care of a limited range of equipment