Shift Supervisors

We are looking for a **Shift Supervisor** to join our Zam fam at Toowoomba Rededge

**About Zambrero**

Zambrero is an Australian-based Mexican food franchise with a mission to provide fresh, healthy, and delicious food options, alongside a social cause. Our "Plate 4 Plate" initiative helps tackle global hunger, and we are committed to excellence in every dish we serve. As a Full-Time Team Member, you will play an essential role in creating an exceptional customer experience, supporting the store’s operational goals, and contributing to our mission of making a difference.

**Key Responsibilities**

Customer Service & Experience

• Deliver outstanding customer service, ensuring every customer leaves with a positive impression of Zambrero.
• Prepare and serve food items according to Zambrero’s recipes and quality standards.
• Engage with customers to provide information about our menu, the "Plate 4 Plate" initiative, and other store offerings.
• Address and resolve customer inquiries and complaints in a friendly and professional manner.

Store Operations

• Assist in the daily operations of the store, including opening and closing procedures.
• Maintain a clean and organized workspace, ensuring compliance with food safety standards and health regulations.
• Monitor and restock inventory as needed, ensuring adequate supplies for daily operations.
• Accurately process transactions, handle cash, and operate the point-of-sale (POS) system.

Team Collaboration

• Work collaboratively with team members to ensure smooth and efficient store operations.
• Participate in team meetings, training sessions, and performance evaluations to continuously improve skills and knowledge.
• Support new team members through training and mentorship.

Cost & Quality Management

• Adhere to portion control guidelines to minimize waste while maintaining high food quality.
• Assist in tracking and reporting inventory usage, helping the store meet its cost management targets.

Health & Safety

• Follow all health and safety guidelines to ensure a safe working environment for yourself and others.
• Report any safety hazards, equipment issues, or incidents to the Store Manager promptly.

**Key Requirements**

Experience

• Previous experience in food service, hospitality, or a customer-facing role is preferred but not essential.
• Familiarity with food safety practices and procedures is an advantage.

Skills

• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Basic math skills for handling transactions and inventory management.
• Attention to detail and commitment to maintaining high-quality standards.

Personal Attributes

• Enthusiasm for food, customer service, and Zambrero’s mission.
• Reliable, punctual, and willing to take initiative.
• A positive and collaborative attitude.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Qualifications

• Food Safety Certificate (or willingness to obtain).
• First Aid Certificate (desirable).

**Benefits**

• Competitive hourly wage with opportunities for growth.
• Discounts on Zambrero’s delicious menu items.
• A supportive and positive team culture.
• Ongoing training and development opportunities.
• The chance to contribute to a meaningful cause through the "Plate 4 Plate" initiative.
• Access To 1000’s of Discounts Through ZAM PERKS Rewards.

Join the Zambrero team and be part of a mission-driven company that values quality, community, and making a difference. Apply today to embark on an exciting career with us!

How to apply: Click on the Apply Now button to apply through Zapid Hire.