Software Engineer

Accredited sponsorSouth Brisbane, Brisbane QLD, AUFull-timePosted 4 days ago

Job Description

Newly created permanent positions, based out of either our Brisbane or Sydney office (hybrid)

We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.

At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners — and we’re looking for passionate talent to help take us even higher.

We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us.

Your Impact

In our IT team, we’re the engine room that keeps Virgin Australia running smoothly, blending technical excellence with that signature Virgin spirit. We’re curious problem solvers who move fast, think smart and own our impact. Whether we’re delivering seamless digital experiences or strengthening the systems that keep our operation flying, we do it with discipline, heart and a healthy dose of innovation.

As an API & Integration Support Engineer, you’ll play a key role in keeping our integration ecosystem reliable, secure and performing at its best.

This is primarily a BAU and production support role, rather than a pure API development position. You’ll provide Level 3 support across a portfolio of APIs, microservices and integration platforms, troubleshoot complex incidents, support deployments and releases, and work closely with development and support teams to maintain stable, highly available services.

You’ll also

Lead investigation and resolution of complex production incidents and service disruptions

Support Level 1 and Level 2 teams during critical incidents and major outages

Coordinate production deployments, emergency changes and release activities

Monitor application health, performance, availability and operational risk

Complete root cause analysis and implement permanent fixes to recurring issues

Support vulnerability remediation, patching and lifecycle management

Troubleshoot Spring Boot microservices, APIs and integration services across cloud environments

Support integration technologies including Apigee, Kafka, Java and Spring Boot

Maintain technical documentation, troubleshooting guides and operational knowledge

Participate in an on-call roster and provide after-hours support when required

Work across onshore and offshore teams to maintain seamless operational support

You’ll be great in this role if you…

You’re an experienced engineer who enjoys solving complex production problems and keeping business-critical platforms running reliably. You’re equally comfortable diving into logs and code, coordinating an incident, or working with development teams to identify a longer-term solution.

You’ll ideally bring

Around 3+ years’ experience in software engineering, application support or a similar technical role
Strong experience providing Level 3 production support for critical applications or platforms
Hands-on experience with Java and Spring Boot
Experience supporting APIs, microservices and integration platforms
Exposure to Apigee, Kafka, REST/SOAP APIs and Kubernetes/Docker
Strong experience with incident, problem and change management in a BAU environment
Experience coordinating deployments, releases, validation and rollback activities
Strong troubleshooting and root cause analysis capability across distributed systems
Experience with monitoring and observability tools such as New Relic, Splunk, Dynatrace or Grafana
Working knowledge of ServiceNow and ITIL practices
Experience working with cloud platforms such as AWS, Azure or Google Cloud
Experience using generative AI tools such as Codex, GitHub Copilot or Claude to support development, testing and documentation would be advantageous, as would previous aviation or airline technology experience.
What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry — including:

Discounted flights for you and your loved ones, including $1,000 worth of travel credits each year

A flexible, hybrid work style

One of Brisbane’s most admired head office locations in South Bank in Brisbane, as well as a beautiful Sydney CBD office

Discounts on travel insurance, Lounge membership, car hire, accommodation and experiences worldwide

Discounts across hospitality, retail, technology, beauty and wellness

Free counselling and access to a wellbeing app supporting your physical, mental, social and financial health

* Dress for Your Day — enjoy the freedom to wear what suits the work you’re doing

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.

Senior Talent Acquisition Partner at Virgin Australia — name hidden until you unlockTheir email, a letter to them, and your resume tailored to this job$5 Apply (Original)

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