Systems Engineer- Field Services

About NEC Australia

NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to large enterprises, small businesses, and government customers. We combine innovative technology with expert talent to help our customers maximize the value of their technology investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner in end-to-end ICT solutions.

About the Role

NEC is seeking a UC & Network Systems Engineer to join our Field Services team in Sydney. This is an exciting opportunity to work with a global technology leader and play a key role in delivering innovative ICT solutions to enterprise and government customers.

In this role, you will provide both on-site and remote support across NEC and multi-vendor voice and data network environments. Working directly with customers, you will be responsible for the installation, maintenance, troubleshooting, and resolution of incidents relating to Unified Communications (UC) and network infrastructure.

You will ensure the ongoing availability, performance, and reliability of customer environments while meeting agreed service levels and delivering exceptional customer outcomes. This role offers the opportunity to work with leading technologies, diverse customers, and a highly skilled team of industry professionals.

Key responsibilities

Incident/Request management to support calls

Problem Management to support problems

Change Management (inclusive of hardware Moves, Adds, & Changes) to support changes

Management of spares for use during break-fix situations

Work collaboratively with customers, vendors, and internal teams

Maintain accurate documentation and service records

Use tools like Wireshark, RTMT, and Cisco diagnostics for real-time monitoring and fault resolution

Perform maintenance, upgrades, and system health checks

Key Skills

Ability to prioritise tasks and self-manage time effectively

Strong troubleshooting and analytical skills to resolve technical issues

Proven expertise in ICT project delivery and support

Capacity to learn and adapt to innovative technologies

Strong customer service and focus on quality outcomes

Desired Experience

Webex Calling and Webex Contact Center

Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX)

Mitel MiVoice Business and MiCollab, Mitel Contact Centre and Mitel Border Gateway

Proficiency with Wireshark and Cisco RTMT for diagnostics and troubleshooting

Solid understanding of SIP, VoIP, QoS, and network integration with UC systems

MS Teams

Knowledge of networking

Qualifications

Degree or certification in IT or a related field

Cisco Associate-Level Certifications (CCNA) or equivalent

Cisco Professional – Level Certification (CCNP Collaboration)

OH&S Construction Induction (White Card) preferred

ITIL Foundations Certificate is beneficial

Additional Requirements:

Working with Children Card

Availability for on-call and after-hours support

National Police Clearance

Come work with us:

At NEC, we are committed to building an inclusive, diverse, and supportive workplace where our people can thrive. As a member of the NEC team, you will benefit from flexible work options to suit your lifestyle. Health and wellbeing programs to support your physical and mental health. Ongoing learning and development opportunities to help you grow in your career.

Benefits

Flexible work options to suit your lifestyle

Health and wellbeing programs to support your physical and mental health

* Ongoing learning and development opportunities to help you grow in your career