Team Leader - Full Time

Skilled Worker, A ratingFull-timePosted 2 weeks ago

Job Description

Ready for a New Leadership Challenge?

Join the UK’s Leading Provider of Emergency Pet Care

At Vets Now, we’re at the forefront of emergency and critical veterinary care—making a real difference to pet owners and saving lives every single day.

We’re now looking for a Team leader to join our Contact Centre team in Dunfermline, supporting daytime clinics.

About the Role: Contact Centre Team Leader

Location: Dunfermline

Hours: Full-time, 37.5 hours per week

Shift Pattern: 5 out of 7 days

Monday to Sunday: 08:00–19:00

Start date - 12/10/2026

Lead from the Front

You'll oversee day-to-day operations within our Dunfermline-based contact centre, ensuring exceptional customer service and strong team performance. You’ll drive efficiency, foster a supportive team culture, and champion continuous improvement. From mentoring staff to handling operational challenges, your leadership will directly contribute to the standard of care we provide for pets and their owners.

You'll be fully supported by a dedicated management team and a collaborative network of IVC clinics across the UK.

What We’re Looking For

We’re seeking a proven leader with strong operational and people-management skills. Ideally, you’ll bring:

Experience in a client/customer service environment—preferably within a contact centre

Excellent communication and customer service skills

Prior experience in a leadership or supervisory role

A coaching mindset with the ability to mentor and support your team

Calm, tactful approach under pressure and in challenging situations

A proactive problem-solver who thrives under tight deadlines

Adaptability to change in a fast-paced environment

High attention to detail and a drive for service excellence

Why Join Vets Now?

We value our people as much as the pets we care for. As part of our team, you’ll enjoy:

Competitive salary

7 weeks’ pro rata annual leave

Your birthday as an additional day off

Cash Health Plan via Simply Health

Vets Now For You – discounts and cashback from 100s of retailers

Standard pension contributions (5% employee / 3% employer)

Discounted pet care for your furry family members

Employee wellbeing programme membership

Death in service cover (2x annual salary)

Company sick pay and enhanced maternity, paternity, and adoption leave

Be Part of Vets Now.

Apply today to take the next step in your leadership journey with a company that’s as passionate about people as it is about pets.

Role overview

Dunfermline

Full Time

* £33,167.97

Life at Vets Now

More than a job in emergency care

At Vets Now, you'll be part of close-knit teams who support each other under pressure, responsibility and work together with a d purpose. With structured rotas, experienced clinical teams and opportunities to grow, we aim to create careers in ECC that are both rewarding and sustainable.

### 7 weeks holiday pro rata

### Your birthday as a paid day off

### Up to 50% discounted staff pet care

### Paid volunteering

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Vets Now Emergency

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