Technical Process Analyst

Build your process and AI capability in a supportive, high performing team

Make meaningful change across a fast evolving technology environment

Make a lasting impact in a 24-month fixed-term contract

Based in Wellington, Auckland, Christchurch or Hastings with hybrid work arrangements

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Grow your career in a team making meaningful and welcome change across Kiwibank’s technology environment. As a Technical Process Analyst, you will build valuable experience in process analysis, automation and AI enabled ways of working, supported by experienced specialists who are passionate about sharing their knowledge. It is an opportunity to develop sought after skills while contributing to better outcomes for our people, customers and all Kiwi.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Turn complex processes into clear insights that help teams work smarter. You will facilitate discovery workshops, map current state processes and analyse workflows to identify bottlenecks, hand offs and opportunities for simplification, standardisation and automation.

You will create process maps, operating procedures, process catalogues and improvement recommendations, while maintaining traceability across processes, controls and procedures. Using data, process intelligence and AI enabled tools such as Microsoft Copilot, you will support future state design, automation business cases and continuous improvement initiatives across Digital & Technology.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

For this role we’re looking for a curious and organised process analyst who can turn complex workflows into clear documentation and practical recommendations. We would love to hear from you if you have experience in the following:

Proven experience in business process analysis, process mapping or business analysis

Confident in facilitating workshops and engaging stakeholders

Strong process documentation and written and verbal communication skills

Experienced in analysing complex workflows, performance data and inefficiencies

Proficient in BPMN, value stream mapping, process mining or similar techniques

Experienced in technology, engineering or digital delivery environments

Proficient in documentation, workflow or service management platforms

Experienced in using Microsoft Copilot or similar AI tools

Confident in identifying automation opportunities and supporting requirements

Strong understanding of AI assisted analysis and responsible AI principles

You do not need to tick every box here to be considered! Above all we’re looking for a collaborative and curious process analyst who is ready to build their capability, embrace AI enabled ways of working and help teams continuously improve.

Tono mai | Apply Now - Applications close on Tuesday 3 November. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!