Technical Process Improvement Specialist

Lead high impact change in a fast-evolving technology environment

Make a lasting impact in a 24-month fixed-term contract

Mentor others while shaping future ways of working with AI

Based in Auckland, Wellington or Hastings with hybrid work arrangements

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Join a high performing team that is driving meaningful and welcome change across Kiwibank's technology environment. This is an opportunity to become a recognised specialist in process transformation, helping shape how teams work in a future focused organisation. You'll be part of a collaborative team that values fresh thinking, embraces innovation, and is committed to making things better for our people and customers.

If you're passionate about creating lasting impact, influencing change at scale, and helping build smarter ways of working through technology and AI, this role offers the opportunity to do work that truly matters. Guided by our purpose of making Kiwi better off, you'll play a key role in helping Kiwibank continually evolve for the future.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

This is your opportunity to lead the process improvement agenda across Technology Enablement & Performance. You'll redesign and optimise digital and technology processes, develop future state process frameworks, and translate opportunities into practical and sustainable ways of working.

Working closely with engineering and technology teams, you'll identify automation opportunities, implement workflow improvements, and champion AI first approaches using tools such as Microsoft Copilot and other generative AI capabilities. You'll create process artefacts, SOPs, and implementation plans that balance efficiency, risk, and compliance, while providing guidance and mentoring to less experienced team members. Your expertise will help embed automation by default principles and enable teams to operate more effectively in a rapidly changing technology landscape.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

For this role we're looking for a confident process improvement specialist who thrives in technology environments, understands modern transformation frameworks, and enjoys mentoring others while driving meaningful change. We would love to hear from you if you have experience in the following:

Proven process improvement and transformation experience

Proven future state process design and implementation capability

Confident in leading process frameworks and embedding best practice ways of working

Strong stakeholder engagement and influencing skills across technical teams

Experienced in technology or engineering environments

Experienced in workflow optimisation and automation initiatives

Proficient in workflow and automation platforms

Experienced in leveraging Microsoft Copilot, generative AI, or similar AI tools

Strong understanding of responsible AI principles and practical AI adoption

Confident in identifying automation opportunities and translating them into business outcomes

Experienced in mentoring, coaching, and supporting the development of others

Strong understanding of technical processes and how they support organisational effectiveness

You do not need to tick every box here to be considered! Above all we're looking for a forward thinking, influential process improvement professional who can confidently lead change, champion AI enabled ways of working, and help teams achieve better outcomes through smarter processes.

Tono mai | Apply Now - Applications close on Wednesday 4 November. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau | This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!