Technology Help Desk Attendant

Position: Technology Help Desk Attendant

Location: Division Office - Winnipeg

Start Date: As soon as possible

FTE: 8 hours/day, 5 days/week, 12 months/year

Term of Employment: Permanent

Salary: $23.75/hour

Unionized/Non-Unionized: Non-Unionized

Application Deadline: Thursday, March 12, 2026

Reporting to the Help Desk Supervisor, the Help Desk Attendant is the first point of contact for all Division staff seeking assistance for hardware and software usage. This position provides technical support via telephone, the web and in person and serves as the central dispatch for the Technology Department.

QUALIFICATIONS

• Diploma in technology (A+/Microsoft Certification), a related field or equivalent combination of education and work experience
• Good working knowledge of office software (MS Office, Outlook, TEAMS/Skype), hardware (PC, mobile devices, network printing) and operating systems (Android, IOS and Windows)
• Proficiency in English with excellent verbal and written communication skills
• Excellent keyboarding skills (minimum 40 WPM)
• Excellent knowledge of general office procedures (i.e. telephone/email etiquette)
• Excellent analytical, organizational and problem-solving skills
• Demonstrated ability to work cooperatively and to prioritize activities
• Proven presentation skills and ability to conduct training seminars and user-education services
• Physical ability to move and package equipment weighing as much as 20 kg
• Valid Manitoba driver’s license
• Ability to travel to communities within the Division

DUTIES AND RESPONSIBILITIES

• Provides support and client services to end users within Division
• Conducts training with Divisional Support Staff via telephone, the web and/or face-to-face as appropriate
• Assists in the collection of student and school data
• Accurately logs, dispatches, tracks and follows-up on service requests
• Provides support to the Area Network Administrators
• Performs other related duties and responsibilities as assigned.

Applications should include a cover letter, current resume and a list of three professional references including contact numbers.

Thank you for your interest; however, only applicants selected for an interview will be contacted. By applying, you consent to the Division contacting your references. The successful candidate will be required to submit a clear Criminal Record Check (including Vulnerable Sector Check) and Child Abuse Registry Check, at their own expense. Further information is available at www.fsdnet.ca.

Reasonable accommodations are available for persons with disabilities on request.

Job Types: Full-time, Permanent

Pay: From $23.75 per hour

Benefits

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off

Work Location: In person