Ward Host

Welcome to St John of God Health Care

St John of God Health Care (SJGHC) is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

Become a valued member of the Catering Services team at St John of God Midland Private Hospital as a Ward Host. In this rewarding patient-facing role, you will combine exceptional customer service with compassionate care, helping to deliver a high-quality dining experience for patients and visitors. From assisting with menu selections and coordinating meal requests to delivering meals and maintaining a clean, welcoming environment, you will play an important part in supporting patient wellbeing and making every interaction count. Every day presents an opportunity to bring comfort, care and a friendly smile to those who need it most.

About the new Midland Private Hospital

A brand-new purpose-built state-of-the-art facility, currently under construction, located just 300 metres from the St John of God Midland Public and Private Hospitals Campus.

A comprehensive range of medical and surgical services, with interventional cardiology being offered for the first time in the region

The hospital will feature:

+ 96 overnight inpatient beds, including a six-bed critical care/high dependency unit.

+ 33-bed/chair short stay and day procedure unit

+ Eight operating theatres.

+ A cardiac/vascular catheter laboratory

The Job

Provide excellent compassionate service paying particular attention to the needs of the patient.

Identify customers’ needs, clarify information, and provide solutions and/or alternatives.

Deliver patient meals and beverages in an efficient and timely manner.

Carry out meal delivery in accordance with hospital procedures, ensuring meal are delivered to the right patient every time by using 3 points of identification, this includes checking the patient’s Name, Date of Birth and address or Medical Record Number on their Patient ID band against the meal order tray slip.

Complete verification checks with the patient, ensuring all menu items have been delivered and that allergies have been declared by the patient and are not present in the meal delivery.

Collection of patient meal trays and trolleys from the ward.

Follow instructions and guidance from Nurse Unit Manager where appropriate when working in ward areas.

Identify and escalate any patient concerns, comments or priority issues with the Head Chef/ Chef on Duty (both positive and negative).

Uniform worn is in accordance with presentation guidelines outlined.

Provide kitchen support as required including dishwashing duties, cleaning and sanitising crockery, cutlery, utensils and meal delivery equipment.

Maintain the cleanliness and hygiene of kitchen and service areas in accordance with food safety and infection control standards.

Ensure all kitchen equipment is cleaned, stored, and operated safely.

Follow correct procedures for handling, storing, and disposing of food and cleaning chemicals.

Provide suggestions of process and feedback from patients to the Manager, that would improve the meal dining experience.

Actively seeks opportunities for further professional development.

All other reasonable duties as directed by Manager/Supervisor.

We are seeking a customer-focused individuals with a basic knowledge of kitchen hygiene and a nationally accredited Basic Food Safety certificate. The successful candidates will demonstrate a high standard of personal presentation and punctuality, along with strong verbal communication and listening skills. A friendly, people-oriented approach and the ability to engage positively with patients, visitors and colleagues are essential to supporting a high-quality service experience.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

About the new Midland Private Hospital

A brand-new purpose-built state-of-the-art facility, located just 300 metres from the St John of God Midland Public and Private Hospitals Campus.

A comprehensive range of medical and surgical services, with interventional cardiology being offered for the first time in the region

The hospital will feature:

+ 96 overnight inpatient beds, including a six-bed critical care/high dependency unit.

+ 33-bed/chair short stay and day procedure unit

+ Eight operating theatres.

+ A cardiac/vascular catheter laboratory

We can offer you

Salary: $40.63 - $41.55 per hour (inclusive of casual loading), plus 12% superannuation

Casual positions available

As a casual employee, you can salary package a percentage of your earnings each pay period

A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

Employee support through our dedicated free Employee Assistance Program (EAP)

* Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

For enquiries contact Genaveve Palmer, Head Chef, on (08) 9238 7032 9238 7032) .

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.