Warehouse Administrator-Chinese Speaking (Customer Support)

Warehouse Administrator (Customer Support)

Location: Unit 7, Tyseley Park, Birmingham, B11 2DF

Pay: From £12.71 per hour. The final hourly rate is negotiable depending on experience and skills.

Job type: Full-time, in person

About the role

We are looking for an organised Warehouse Administrator to support our warehouse operations in Rugby. This role combines day-to-day administration, customer communication and coordination of value-added services (VAS), such as relabelling, product photographs and measurement checks.

You will bring 2–3 years of administrative or clerical experience, strong attention to detail and the ability to keep records and follow-up actions up to date. Previous experience in a warehouse or logistics environment is preferred.

Key responsibilities

Coordinate inbound delivery and container bookings, update booking details and check that the required inbound documentation has been provided.

Monitor arrivals, put-away progress and outstanding tasks, working with warehouse colleagues to follow up on delays or discrepancies.

Create, update and track VAS work orders, coordinate the required activities with warehouse teams and keep customers informed of progress.

Respond to customer enquiries and follow up on order issues, including barcode or label discrepancies, shipment interception requests and missing collection tracking.

Record returns and incorrect shipments, communicate relevant updates to customers and follow through on outstanding queries.

Maintain accurate warehouse management system (WMS) records, VAS logs and internal reports, including daily put-away volumes, working hours and fortnightly reports.

Support weekly consumables stock checks, update daily equipment safety checklist records and assist with other departmental administrative tasks.

What we are looking for

2–3 years of experience in an administrative or clerical role.

Previous warehouse, logistics, fulfilment or distribution experience is preferred.

Good working knowledge of Microsoft Excel, email and accurate data entry.

Strong organisational skills, attention to detail and the ability to prioritise multiple tasks.

Clear written and verbal communication skills and a helpful approach to customer enquiries.

* Ability to work closely with warehouse colleagues and take ownership of follow-up actions.

How to apply

Please submit your CV, highlighting your administrative experience and any previous work in a warehouse or logistics environment.

Pay: From £12.71 per hour

Work Location: In person