Customer Success Specialist

Work for a company recognised as an Employer of Choice

Backed by HEART, Thrive in an authentic, high-trust culture that genuinely values Honesty, Excellence, Agility, Respect, and Teamwork.

Collaborate directly with Tier-1 global technology vendors and Australia’s leading enterprise organisations.

Ready to make a measurable impact in modern workplace technology? Join our collaborative, nationwide Infrastructure Solutions practice at Data#3, partnering closely with our broader national Customer Success and vendor teams to shape how Australia’s leading organisations experience end-user compute. Based in Brisbane or Sydney, this role places you at the centre of our growing Device as a Service (DaaS) domain.

In this role you will:

Champion customer adoption, value realisation, and lifecycle success across DaaS and end-user devices.

Partner with Customer Success Managers on onboarding, adoption roadmaps, and health reviews.

Deliver specialist customer workshops, maturity assessments, and technical lifecycle engagements.

Develop domain-specific success plays, adoption frameworks, and enablement resources.

Identify expansion opportunities, mitigate churn risks, and drive long-term retention.

Foster strong collaborative relationships with key hardware and software vendor teams.

About You

Established background in the IT industry with solid knowledge of the end-user compute landscape.

Proven customer-facing track record in Customer Success, Account Management, or commercial IT sales.

Strategic, creative thinker who adapts well and contributes effectively in a fast-paced environment.

Deeply customer-centric with a knack for turning technical capabilities into business value.

Skilled at stakeholder management and communicating effectively with people at all organisational levels.

If you are looking for a dynamic step into Customer Success where your commercial acumen and technical insight drive real customer outcomes, apply now!

Who is Data#3?

An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.