Field Service Manager

Great benefits and remuneration - Base + car allowance + 12.5% superannuation

Lead and develop a high-performing field service team

Work with industry-leading technology and innovative solutions

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.

Our work will take you in different directions.

We're looking for a Field Service Manager to join our service team in Melbourne.

In this leadership role, you'll be responsible for coordinating and supporting our field technicians, ensuring service excellence, operational efficiency, and an outstanding customer experience.

What will you be doing?

Leading, coaching, and developing a team of field technicians to achieve high performance and engagement

Planning and coordinating maintenance and repair activities to ensure efficient service delivery

Managing scheduling, administration, and operational processes to support daily business activities

Monitoring inventory and materials to ensure jobs are completed effectively and on time

Building and maintaining strong customer relationships through regular site visits and engagement

Driving a culture of safety, quality, and continuous improvement

Contributing to customer satisfaction and helping to deliver exceptional service outcomes

What are we looking for?

Experience coordinating people, projects, or operations in a fast-paced environment

Strong leadership potential with the ability to motivate and develop others

Excellent communication and relationship-building skills

Proven ability to manage multiple priorities and adapt to changing business needs

A customer-focused mindset and commitment to delivering positive outcomes

Strong commitment to workplace safety and quality standards

Current driver's licence

There’s so much more to KONE than you may realise.

Enjoy career progression opportunities within a global organisation

Access to industry-leading training, learning, and development programs

The opportunity to make a genuine impact on customers, communities, and the future of urban mobility

At KONE, you'll find more than a career opportunity. You'll join a supportive team that values safety, innovation, and growth, while helping shape smarter, more sustainable cities for future generations.

Please note: Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency, to be considered for this position.

This position is being sourced directly by KONE. We respectfully request no agency approaches.