Floor Walkers - Whakatane

We’re looking for hands-on IT Support Analysts to support staff following a technology migration. You’ll provide practical, on-the-ground assistance, troubleshoot technical issues, and help users adjust to new systems and ways of working.

This is a great opportunity for someone who enjoys working directly with people, solving problems, and making a real difference in a busy operational environment.

Key Responsibilities

Provide onsite support following the migration of email, Microsoft Teams, and devices.

Troubleshoot and resolve technical issues quickly to minimise disruption.

Act as the first point of contact for post-migration technical queries.

Help staff adapt to new systems through floor-walking, user guidance, and just-in-time training.

Escalate complex issues to specialist teams and coordinate resolution.

Monitor and prioritise incidents based on clinical and operational impact.

Gather user feedback and identify opportunities to improve the migration experience.

Keep stakeholders informed of issues, risks, and resolution activities.

What We’re Looking For

Experience providing hands-on IT support in a busy environment.

Strong troubleshooting skills across Microsoft 365, Teams, email, and end-user devices.

Excellent communication and customer service skills, with the ability to support users with varying levels of technical knowledge.

A proactive, adaptable approach and the ability to prioritise issues under pressure.

Availability to work full-time onsite in Whakatāne.

Flexibility to travel and work occasional shifts across a 24/7 roster when required.

Contract Details

• Location: Whakatāne
• Work arrangement: Full-time onsite
• * Hours: Occasional 24/7 shift coverage may be required.
• If you enjoy helping people, solving technical problems, and supporting a smooth transition to new technology, we’d love to hear from you.