IT Support Analyst

Full-timePosted 1 week ago

Job Description

About the role
This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.
Key responsibilities
Provide technical support to employees across onsite and remote environments
Troubleshoot laptops, desktops, software, peripherals, and connectivity issues
Support Windows devices and common workplace productivity applications
Assist with device setup, deployment, maintenance, and equipment tracking
Manage and resolve IT support requests and escalate more complex issues when required
Support workplace technology such as printers, meeting room equipment, and remote-access tools
Maintain clear technical documentation and contribute to improvements in IT support processes
Work closely with other technology teams to provide a positive end-user experience
About you
Previous experience in IT support, desktop support, service desk, or a similar technical support role
Hands-on experience supporting Windows environments
Familiarity with Microsoft 365 and common business applications
Basic understanding of networking concepts and troubleshooting
Strong problem-solving and customer service skills
Clear communication and the ability to support both technical and non-technical users
* Comfortable working independently as well as part of a broader technology team

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