Jet Boat Operations Manager

Ready to take the next step in your career as an experienced Jet Boat Driver? We’re looking for a Jet Boat Operations Manager who will spend one to two days a week in the office and the rest supporting day-to-day operations. More than just a driving role, this position offers the chance to create outstanding guest experiences, lead and develop a high-performing team, and set the standard for excellence in Queenstown’s marine adventure tourism industry.

Our mission is simple: to create unforgettable adventures that stand out in the tourism industry. We’re growing our team and on the hunt for our next manager to lead and develop the Jet Boat division.

Key Responsibilities

Our managers and jet boat drivers don’t just set the standard for excellence—they bring together personality, skill, and professionalism to create safe, exhilarating experiences for every passenger. As the Jet Boat Operations Manager, you’ll be the face of Thunder Jet, leading from the front and taking responsibility for:

Team Leadership & Development

Ensure all Jet Boat drivers have current certification and training

Conduct regular performance evaluations and provide ongoing coaching and support for professional growth.

Develop & Maintain departmental SOPs to ensure consistency and quality across relevant products.

Responsible for team rostering and leave management

Safety & Compliance

Ensure all operations comply with Maritime New Zealand regulations, local bylaws, and company Standard Operating Procedures.

Lead by example in fostering a proactive safety culture across the team, including regular safety briefings and emergency drills.

Oversee and support accurate incident reporting, hazard identification, and risk assessments in alignment with the Watersports Health & Safety Management System.

Ensure vessels are operated and maintained safely and responsibly, with regular checks and environmental precautions considered.

Maintain current certifications and licences, including First Aid, Radio, and NZ Commercial Jet Boat Driver Licences.

Driving & Customer Experience

Operate commercial jet boats with confidence and precision - deliver fun, safe, and high-energy jet boat experiences that exceed guest expectations and showcase the best of Queenstown’s waterways.

Greet every guest with genuine enthusiasm, be a great storyteller, share local knowledge, and bring good energy to your work.

Represent the Watersports brand with professionalism and pride, ensuring all interactions reflect our values and commitment to quality.

Maintain clean, presentable vessels and ensure all equipment is guest-ready before every trip.

Identify opportunities to upsell or cross-promote Watersports experiences while creating memorable customer touchpoints from kiosk to disembarkation.

What we’re looking for:

NZ Commercial Jet Boat Driver Licence (Essential)

Proven leadership experience with strong people skills

Operational awareness and sound judgment under pressure

First Aid Certificate

Strong working knowledge of MNZ rules and local regulations

Confident communicator and team player

Computer literacy and organisational skills

A natural coach and trainer – you bring out the best in others!

Why Join Us?

Play a pivotal role in delivering one of Queenstown’s thrilling water-based experiences.

Work in a fun, adventure-filled industry surrounded by stunning landscapes and like-minded people.

Be part of a growing Watersports group with exciting opportunities for career development across multiple brands.

Enjoy a dynamic and supportive team environment where no two days are the same.

* Competitive pay with training and opportunities to grow within the wider Watersports Limited portfolio.

Please include in your cover letter

What your New Zealand working rights are

Your experience in commercial jetboating - hours or trip numbers??