National ICT Officer

A well-established Australian organisation operating across multiple industrial sectors is seeking an National ICT Officer  to support the efficiency, cohesion and operational effectiveness of its national IT function.

This role provides a great opportunity for an IT professional who enjoys a mix of customer service, systems support, operational coordination, process improvement and internal engagement within a collaborative and growing business environment.

About the Role

Reporting to the Executive leadership team, this position will provide administrative, operational and coordination support across the organisation’s technology environment while contributing to systems improvement, process optimisation and internal communications.

The role plays an important part in ensuring technology services are delivered efficiently and that internal stakeholders receive responsive and reliable IT support.

Key Responsibilities

IT Operations & Systems Support

•         Support the delivery of secure and efficient IT infrastructure and services aligned with business objectives

•         Assist in coordinating help desk and ticketing workflows to ensure timely response to internal users

•         Maintain and improve core business systems including ERP (Dynamics), finance, HRIS, CRM and proprietary software platforms

•         Support testing, troubleshooting coordination and equipment lifecycle processes

•         Assist in monitoring ICT systems performance, cybersecurity initiatives and risk mitigation activities

•         Manage technology licences, subscriptions and renewals

Administrative & Financial Coordination

•         Raise and manage purchase orders and vendor invoices, ensuring accuracy and timely processing

•         Liaise with Finance, Procurement and external vendors to resolve queries

•         Assist with ICT cost tracking, reporting and asset management

•         Provide administrative and reporting support to IT leadership

Process Improvement & Team Enablement

•         Identify opportunities to streamline and standardise IT processes

•         Support the development of documentation and clear ways of working

•         Assist with onboarding coordination and internal team initiatives

IT Communications & Engagement

•         Support internal IT communications across Teams, email and SharePoint

•         Develop templates, announcements and internal updates

•         Contribute to a collaborative and positive IT team culture

About You

•         Commercial savviness in managing ICT vendors is essential.

•         Relevant tertiary qualification in Information Technology or related discipline (or equivalent experience)

•         3–5 years’ experience in a similar ICT or IT operations support role

•         Experience working with ticketing systems and business-critical platforms

•         Strong organisational, coordination and multitasking capability

•         Experience managing purchase orders, invoices and vendor relationships

•         Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint)

•         Exposure to Dynamics 365 highly regarded

•         Permanent Australian resident with full working rights