Principal Operations Manager

##### Job Summary

Contract Type

Permanent

Working Pattern

Full time

Advert Start Date

23/10/2026

Advert End Date

23/11/2026 12:00

Salary

£65,634 per annum plus benefits and relocation assistance (where applicable)

Hours per week

37

Job Category

Finance / Benefits / Revenues / Procurement

Vacancy ID

304018

Employment Location

Town Hall, South Shields/Hybrid Working

Post Number

BR04726

Number of posts

1

Closing date

23 Nov

##### Further Information

Principal Operations Manager

Location: South Shields / Hybrid working (typically 2-3 days office working per week)

Contract: Full-time (37 hours) / Permanent

Salary: £65,634 per annum plus benefits and relocation assistance (where applicable)

Employer: Tyne and Wear Pension Fund (administered by South Tyneside Council)

Thank you for your interest in joining Tyne and Wear Pension Fund (administered by South Tyneside Council) as a Principal Operations Manager. This is an exciting time to join us and become part of a forward-looking leadership team.

Following a period of significant growth, we are proud of our reputation as a high-performing, forward-thinking and ambitious organisation. However, we are not complacent. The pensions landscape continues to evolve at pace, bringing new opportunities and challenges for the Local Government Pension Scheme. Our focus remains on delivering excellent outcomes for members, employers and stakeholders whilst continuing to innovate, improve and adapt.

Serving more than 200 active employers, Tyne & Wear Pension Fund is one of the most significant Local Government Pension Scheme funds in the country. As the fourth largest LGPS Fund in England and Wales, we are responsible for administering pension benefits for around 200,000 members and managing assets valued in excess of £15 billion.

This is a particularly exciting time to join us. Tyne & Wear Pension Fund now also delivers pensions administration services for the Teesside Pension Fund through a commercial contract. This creates one of the largest pension administration operations within the Local Government Pension Scheme, serving a growing membership and employer base. As we continue to build on this success, this leadership role will play a key part in driving innovation, continuous improvement and service excellence across the organisation.

About the role

The Principal Operations Manager will provide strategic leadership for the Pension Fund's Operations Teams, overseeing the delivery of high-quality pensions administration services across one of the largest and most ambitious funds in the Local Government Pension Scheme. Reporting to the Head of Pensions Administration, you will be responsible for helping shape operational strategy whilst ensuring service delivery meets legislative requirements, performance targets and stakeholder expectations.

You will bring substantial experience of leading teams within a pensions environment, ideally within the Local Government Pension Scheme. We are seeking a strong operational leader with a track record of managing performance, improving services and delivering results within complex and customer-focused organisations.

In return, you will be welcomed by a progressive, friendly and talented team. We encourage productive, flexible working and we will provide you with the technology you need to work from our office in South Shields and from home.

Contact and Apply:

We encourage you to click the below link to visit our campaign website which includes more information about the Fund, the role, key useful documents and how to apply: https://nyresourcing.co.uk/tyne-wear-pension-fund-senior-pensions-leadership-opportunities/

Closing date: Monday 23 November

Please note: to support our ambitions, we are investing in our leadership capacity and are also recruiting to other leadership opportunities, for further information, please click the link above.