Program Assistant

Union/Affiliation

**C.U.P.E. Local 3338**

Pay range

**$28.82 hourly plus 14% in lieu of benefits**

SFU Department Descr

**Faculty of Education - Undergraduate Programs**

Position Grade

**7**

# of openings

**1**

Biweekly Hours

**70**

**Who We Are**

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Undergraduate team provides administrative support to the Faculty of Education Undergraduate Programs across SFU campuses and external sites. We support students, faculty, and instructors by providing accurate information on courses, policies, and procedures; resolving complex registration and admission issues; and processing TSSU applications and instructional contracts. By enabling efficient program delivery and supporting student access and success, our team contributes to SFU’s academic excellence and service priorities. Our team culture is collaborative, responsive, and student‑focused.

**About the Role**

This role plays a key part in ensuring the smooth and effective delivery of Undergraduate Programs within the Faculty of Education across multiple SFU campuses and external sites. The primary purpose of the position is to provide comprehensive administrative support that enables students, faculty, and instructional staff to navigate programs, policies, and processes efficiently. By serving as a central point of coordination and collaboration with Student Services, academic units, and other University departments, the role supports the Faculty’s priorities of student access, academic continuity, and service excellence. Upcoming initiatives include ongoing support for instructors and students in a multi-campus program delivery, assisting with documentation on new policy and procedures, and the processing of instructional contracts and applications that directly support teaching and learning activities.

The ideal candidate is a proactive, reliable, and responsible professional who is accountable for delivering accurate and timely administrative support. They are resourceful, adaptable, and dependable, with strong organizational, communication, and problem‑solving skills. Successful candidates are result‑oriented and capable of working independently, while also being collaborative and team‑oriented in a multi‑campus environment. They demonstrate sound judgment, attention to detail, and a strong service ethic when supporting students, faculty, and instructional staff. The role requires a motivated individual who values accountability, continuous improvement, and contributing positively to team and departmental goals.

Full