Support Engineer

The opportunity:Step into a busy, user-facing support role where no two days look the same. As the first point of contact for IT issues and service requests, you’ll help keep people moving while building strong foundations in modern support practices – from structured ticket handling and SLAs through to Microsoft 365, SharePoint, and core business applications.

You’ll be working in a collaborative, customer-focused environment that values clear communication, consistency, and learning. It’s a great fit if you enjoy troubleshooting, talking to users, and following well-defined processes, and you’re looking to grow your capability across Microsoft 365, desktop support, and business apps.

What you’ll be doing:

Acting as the first-line contact for IT support via phone and email

Logging, triaging, and resolving incidents and service requests

Supporting Microsoft 365 and SharePoint (Outlook, Teams, OneDrive etc.)

Assisting with queue management and keeping tickets up to date

Providing basic support for CRM and other business applications

Troubleshooting Windows, laptops, printers, and standard workplace software

Maintaining accurate records, contributing to the knowledge base, and working to SLAs

About you:

Hands-on L1–L2 IT support experience

Confident with Microsoft 365 and basic SharePoint concepts

Exposure to ticketing tools (e.g. Freshdesk or similar)

Strong customer service skills with clear written and verbal communication

Enjoys problem-solving and following structured processes

Relevant IT qualification (degree/diploma/cert) or equivalent experience

Nice to have: AD/Azure AD basics and familiarity with ITIL

If this sounds like you, apply now with your up-to-date CV.

For more information, contact Courtney at [email protected].