Team Leader - Outpatient Services

St John of God Midland Public Hospital we provide a comprehensive range of services including emergency medicine, critical care, day chemotherapy, paediatric care, aged and stroke care, maternity and general surgery.

Our 307-bed public hospital is operated under a public-private partnership between the State Government and St John of God Health Care.

Our Services include wide range of public health care services for people in Midland and surrounding communities. Our services include 24-hour emergency care, public maternity care, Aboriginal pregnancy and maternity support through Moort Boojari Mia, acute mental health treatment and medical and surgical care.

About the role

St John of God Midland Public Hospital is seeking an experienced and motivated Team Leader Gastroenterology Services to support the daily operations of our Public and Private Gastroenterology Services.

Reporting to the Outpatient Performance Manager, you will provide first-line leadership, guidance and mentoring to administration teams supporting public and private gastroenterology outpatient clinics and endoscopy services, ensuring excellent patient care, efficient service delivery and seamless coordination across both service streams.

In this role, you will coordinate team workloads, rostering and leave planning, support public waitlist management and private patient administration processes, oversee billing-related activities, and contribute to staff development, quality improvement initiatives and operational performance. Working closely with clinicians and key stakeholders, you will play an important role in ensuring patients receive timely, high-quality care while fostering a collaborative and supportive team environment.

Key responsibilities

• Lead, support and mentor the Gastroenterology administration team across public and private outpatient clinics and endoscopy services to deliver high-quality, patient-focused care.
• Coordinate daily operations, including staff rostering, leave planning and workload allocation across public and private Gastroenterology Services.
• Monitor outpatient clinics and public waitlists to support timely access to care and achievement of service performance targets.
• Provide expert guidance on administrative processes, including Medicare, public billing and private health fund requirements.
• Support recruitment, onboarding, training and performance development activities to build a skilled and engaged team.
• Drive quality improvement initiatives and work collaboratively with key stakeholders to enhance service delivery and the patient experience.

Your skills and experience

You are an organised and collaborative leader with the ability to balance competing priorities in a fast-paced healthcare environment. You bring strong analytical skills, exceptional attention to detail, and a commitment to delivering outstanding customer service to patients, clinicians and colleagues.

To succeed in this role, you will have experience leading or supervising teams, mentoring and developing staff, and working effectively within multidisciplinary environments. You will also possess well-developed communication skills, sound conflict resolution abilities, strong computer literacy, and an understanding of Medicare billing item numbers and PRODA. Experience in outpatient administration, hospital settings, WebPas, Genie software or health fund billing will be highly regarded.

Above all, patient care will be at the core of everything you do, committing to and supporting the Mission and Values of St John of God Health Care.

We can offer you

Salary: $88,501 to $90,256 per annum (pro rata for part-time) plus 12% superannuation.

A Part Time position, working 30 hours per week

Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

+ Novated leasing

+ work related expenses

+ self-education and

+ additional superannuation

A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

Access to gym membership, fitness and wellbeing benefits through Fitness Passport for you and your family.

Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

Employee support through our dedicated free Employee Assistance Program (EAP)

Innovative Professional Development opportunities

* Free on-site parking

All applicants are asked to submit a CV and covering letter (of no more than one (1) page) demonstrating how you meet the above position requirements.

For enquiries, contact Charles Prothero, Outpatient Performance Manager, on 08 9462 4343.

Applications will be reviewed throughout the advertising period and interviews conducted regularly.  Apply today!

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.