Technical Account Manager, Terminal

Stripe is a financial infrastructure platform for businesses, and they are seeking a Technical Account Manager for Terminal to support enterprise in-person commerce customers. The role involves running technical engagements, guiding customers through integrations, and collaborating with various teams to enhance customer experience and product documentation.

Responsibilities

• Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting
• Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window
• Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope
• Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately
• Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome
• Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks
• Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments
• Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan

Skills

• 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements
• Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
• Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
• Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
• Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams
• Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements
• Practical troubleshooting skills for networking, device pairing, and cross-system payment flows
• Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills
• Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics
• Ideal experience in the payments industry
• Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes
• Some exposure to SQL for quick reconciliation or data checks is a plus
• Prior experience running pilots or short rollouts and handing off to longer-term operational teams

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Company Overview

• Stripe enables businesses to accept payments, manage billing, and embed financial services into digital platforms. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.

Company H1B Sponsorship

• Stripe has a track record of offering H1B sponsorships, with 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.