Technical Service Engineer
Job Description
The roleMy client is one of the leading suppliers of premium residential and commercial air conditioning and heat pump systems, and one of the most awarded brands in the industry.
As a Technical Service Engineer, you'll be the expert behind the brand. When a problem is tricky, recurring or high stakes, it lands with you. You'll diagnose faults, commission VRF systems, support service agents and help keep customers happy when things haven't gone to plan. It's a varied role with a good balance of time on site, technical support and passing your knowledge on to others.
What you'll be doing
Diagnosing technical issues and spotting recurring failures before they become bigger problems
Commissioning VRF and QTON systems on site and writing up the reports
Helping service agents with fault finding, spare parts and commissioning by phone, email and site visits
Assessing warranty claims and working with the warranty team to resolve them fairly
Running training sessions for service agents on fault finding, installation and commissioning
Demonstrating control systems to end users and contractors
Supporting the sales team with technical information when needed
What you'll bring
A trade qualification in refrigeration and air conditioning
Refrigerant handling certification
Solid HVAC experience, ideally in a service or technical support role
Strong fault finding and diagnostic skills, plus experience managing commissioning work
The ability to stay calm and fair with frustrated customers
Clear communication and good time management
A full, clean driver's licence and a passport for occasional international travel
What's in it for you
Company vehicle, mobile phone, laptop and uniform
Flexible working with a mix of home, office and on-site
* The chance to work at the technical top end of a premium global brand
If you're an experienced HVAC tech who loves solving the hard problems and enjoys sharing what you know, we want to hear from you. Apply now or contact Liz Beckett at Fred Recruitment for a confidential chat.
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