Admin Officer

*Admin Officer

Location: Merthyr Tydfil, CF47-8BU

Monday-Friday 9am-5pm

Pay Rate: £12.86ph*

If you're someone who takes pride in being accurate, calm under pressure and genuinely helpful to others, this could be the role for you. Our Client is hiring for an Admin Officer supporting the effective running of court services-ensuring people can access justice with clear, consistent guidance.

What you'll be doing:

\ Check and update vacancy and case details to ensure information is correct and up to date

\ Carry out administrative tasks to prepare for, facilitate and support hearings

\ Support users and stakeholders with face-to-face engagement, telephone (incoming and outbound), and correspondence in a range of formats

\ Use HMCTS service scripts and knowledge to signpost users to the right support and provide information tailored to their query

\ Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required

\ Assist with operational support by processing work through standard operating procedures to meet performance targets

\ Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols

\ Manage jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees

\ Support listing and scheduling, helping ensure efficient use of judicial time and adherence to listing policies

\ Support enforcement procedures, including financial assessments and helping with fine collection, plus basic statistical and financial reports

\ Contribute to health and safety operations such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

\ A customer-focused approach with the confidence to work with people who may have specific or complex needs

\ Strong attention to detail, especially when updating records and handling information securely

\ The ability to respond clearly and consistently, using scripts/knowledge to guide people to the right services

\ A proactive mindset-ready to follow processes and support escalation response where needed

Additional information:

\ You'll work in a role that blends customer service with administrative support across hearings, enforcement and operational activities

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Ready to make a difference in a busy, purpose-led environment? Apply now and take the next step with our Client in Merthyr Tydfil.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.