Admin Officer

Job Title: Admin Officer (Grade 4)

Location: Rivers House at Sunrise Business Park, Higher Shaftesbury Road, Blandford Forum, Dorset, DT11 8ST

Office/Hybrid/Remote: Office Based

Pay Rate: £17.84

Hours: Monday to Friday, 9.00am to 5.00pm

Contract Length: 1 Year with possibility of extension

Training: On the Job Training

DBS: Basic DBS

Must Live within 1 hour of Office Location.

At Our Client, we don't just talk about diversity and inclusion-we actively build it into how we work. If you're someone who enjoys helping people, turning enquiries into clear action, and communicating with confidence, this varied role could be a great fit. You'll support excellent customer service while strengthening engagement with key stakeholders.

What you'll be doing:

Manage executive and political correspondence-from logging through to final, high-quality responses

Help prepare clear, accurate briefings for MPs and support relationship-building with political stakeholders

Work with Government Relations to respond to Parliamentary Questions, often to tight deadlines

Triage and coordinate MP and stakeholder enquiries, delivering timely, professional outcomes

Support customers with enquiries, complaints, and FOI/EIR requests, including managing a caseload in line with operational instructions

Lead on complex complaints and information requests, ensuring statutory requirements and the Customer Charter are met

Lead complex enquiries for the Wessex area, working across the organisation to gather accurate information and deliver responses

Contribute as part of a dispersed team across Blandford and Bridgwater, with occasional meetings

What you'll bring:

Strong written and verbal communication skills, with the drive to shape clear, compelling messages

Enthusiasm for customer service, with experience handling general enquiries and customer contact (in person or digital)

Confident self-management-able to prioritise and meet deadlines

Experience handling FOI/EIR requests and managing information enquiries

A team-first approach, building positive working relationships

The ability to guide or support others

A basic understanding of the remit of Local Operations technical teams

Additional information:

Occasional meetings with a dispersed team across Blandford and Bridgwater

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

If you're ready to combine customer impact with meaningful stakeholder engagement, apply today and take the next step in a role where your communication truly matters.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.