Assistant General Manager

Job Advert

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home.

We've partnered with Starlight to operate one of their standout developments, Trinity Way in Manchester, and we're now looking for an Assistant General Manager to help lead the community and support the continued success of the development.

This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience. You'll work closely with both teams, getting the best of urbanbubble's culture and ways of working, alongside the opportunity to shape something new with Starlight.

This development in Manchester is a 60-storey, 532-suite tower in the Castlefield conservation area on the bank of the River Irwell. The property will include a diverse mix of one-, two- and three-bedroom apartments plus top floor penthouses. Extensive high-quality amenities will include an indoor pool, co-working areas, a gym, resident lounges and an outdoor terrace.

If you love building teams, creating exceptional environments, and delivering standout service, this is a brilliant opportunity to play a key leadership role within a flagship development.

What you’ll be doing

As Assistant General Manager, you'll work closely with the General Manager to deliver the operational, commercial and customer success of the development. You'll lead from the front, support and develop the onsite team, drive resident satisfaction, and ensure the building operates safely, efficiently and to the highest standards.

You'll act as the General Manager's deputy, taking ownership of the day-to-day operation of the building and stepping into the lead role when required.

Operational & Building Management

Support the General Manager in overseeing the day-to-day operation of the development

Ensure exceptional standards are maintained across all resident-facing and back-of-house areas

Oversee resident services including parcel management, amenity bookings, housekeeping and key security

Manage contractors and service partners to ensure works are completed safely, efficiently and to a high standard

Support the management of budgets, purchase orders, invoices and operational expenditure

Contribute to client reporting, operational reviews and continuous improvement initiatives

Asset Management & Compliance

Take ownership of key compliance activities and statutory inspections across the development

Help maintain a safe, compliant and well-managed environment for residents, team members and contractors

Support building inspections, risk assessments and compliance audits

Work closely with Facilities Management teams to ensure high asset standards are maintained

Monitor contractor performance and ensure all regulatory and contractual obligations are met

Act as a senior operational lead during incidents, escalations or emergency situations

Team Leadership & Development

Lead, coach and support the onsite team to deliver exceptional service

Conduct regular one-to-ones, team meetings and performance reviews

Create a positive, engaged and high-performing culture

Support recruitment, onboarding and development of team members

Lead by example and act as a role model for urbanbubble's values and behaviours

Resident Experience & Engagement

Support the delivery of an exceptional resident experience at every touchpoint

Work with the Community Host team to create a welcoming, engaging and inclusive community

Help shape and deliver resident engagement initiatives, events and communications

Drive resident satisfaction, online reviews and retention performance

Deliver ESG and social value initiatives that enhance the community experience

Performance & Reporting

Support the delivery of occupancy, resident satisfaction and retention targets

Monitor KPIs and operational performance metrics

Identify opportunities to improve service delivery and operational efficiency

Assist with weekly, monthly and quarterly reporting requirements

Build strong relationships with clients, residents and stakeholders

What we’re looking for

Experience within residential property management, Build to Rent, PBSA, co-living, hospitality or a similar customer-focused environment

Strong knowledge of building operations, compliance and Health & Safety requirements

Experience leading, coaching and developing people

A customer-first mindset with a passion for delivering exceptional service

Strong commercial awareness and experience managing budgets and contractors

Excellent organisational and problem-solving skills

A confident communicator who can build strong relationships with residents, clients and colleagues

The ability to remain calm under pressure and make sound decisions

High energy, drive, and a proactive approach

Desirable

Experience in a Build to Rent environment

TPI BTR Level 4 qualification

ARLA qualification

IOSH Managing Safely or other Health & Safety qualification

First Aid, Fire Marshal or Mental Health First Aid qualification

What’s in it for you

You’ll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight.

You’ll also have access to a great range of benefits, including:

• Birthday day off, wellbeing hour & enhanced annual leave
• Pension & medical cover
• Enhanced family leave & sick pay
• Paid volunteering day & regular socials
• Study support & career development opportunities
• Employee assistance & counselling support
• Cycle to work scheme
• Why this role?
• This is a unique opportunity to:
• Play a key leadership role within a flagship development at the heart of MediaCityUK
• Work alongside an experienced General Manager and develop your leadership career
• Become a trusted deputy with real responsibility and influence
• Deliver a premium, members-style living experience
• Help shape a new client partnership and community
• Gain exposure to both urbanbubble and Starlight, broadening your experience and career opportunities
• If you’re excited about making a real impact and being part of something new, we’d love to hear from you.

INDMED