General Manager - 12 Month FTC

Job Advert

General Manager (12 Month Maternity Cover)

Candleriggs, Glasgow

Fixed Term Contract | Full Time | Starting November 2026

Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, welcoming places where people thrive. We're passionate about creating communities that residents are proud to call home.

We are now looking for an exceptional General Manager to lead Candleriggs, one of Scotland's premier Build to Rent communities, on a 12-month maternity cover contract commencing in November 2026.

This is an opportunity for a commercially minded, customer-focused property professional to take ownership of a flagship asset, leading a high-performing team whilst delivering an outstanding resident experience. We're looking for a visible, hands-on leader who can balance operational excellence, leasing performance, compliance, financial management, and resident engagement, ensuring Candleriggs continues to set the benchmark within Scotland's Build to Rent sector.

The Role

Reporting to the Head of Operations, the General Manager will play a pivotal leadership role in the successful operation, performance, and growth of Candleriggs.

The role is accountable for delivering an exceptional resident experience whilst driving leasing performance, maintaining asset integrity, and ensuring the highest standards of operational excellence.

The successful candidate will oversee all aspects of community operations, with a strong focus on achieving occupancy targets, maximising resident retention, and supporting revenue growth through effective leasing and renewal strategies. Equally important is the responsibility for ensuring robust facilities management and asset compliance, safeguarding the building, its residents, and its long-term value through proactive maintenance, statutory compliance, and best-in-class health and safety practices.

This role requires a highly visible and engaged leader who can foster a vibrant resident community through meaningful engagement initiatives, whilst building trusted relationships with clients, investors, contractors, and key stakeholders. Through effective leadership of the onsite team and strategic collaboration with internal and external partners, the General Manager will drive a culture of accountability, service excellence, and continuous improvement.

What You'll Be Doing

Operational & Budgetary Management

• Lead all aspects of operational and financial management of the development.
• Take ownership of occupancy, resident retention, rental performance, and overall asset success.
• Work closely with leasing teams to support leasing strategy, pricing reviews, and market positioning.
• Monitor local market trends and competitor activity, using insight to maximise performance.
• Ensure the smooth day-to-day running of the building and resident services.
• Create and manage budgets to drive efficiency, value, and financial performance.
• Deliver commercial objectives whilst maintaining exceptional service standards.
• Build and maintain strong relationships with clients, investors, and wider stakeholders.

Asset Management & Building Standards

• Take pride in the presentation and performance of the development, ensuring exceptional standards are maintained throughout.
• Lead regular inspections of resident-facing and operational areas, ensuring issues are identified and resolved promptly.
• Oversee contractor and supplier performance, ensuring services are delivered safely, efficiently, and to a high standard.
• Work closely with facilities management teams to protect and enhance the long-term value of the asset.
• Develop and implement proactive maintenance strategies to maintain building performance and resident satisfaction.
• Ensure the asset remains fully compliant with all statutory and operational requirements.

Team Leadership & Development

• Build, inspire, and lead a high-performing team.
• Recruit, coach, and develop team members through regular one-to-ones, performance reviews, and development plans.
• Create a positive, inclusive, and performance-driven culture.
• Set clear objectives and expectations while empowering colleagues to succeed.
• Drive accountability, engagement, and continuous improvement across the team.
• Act as a role model for customer service excellence and company values.

Resident Experience & Engagement

• Deliver a standout resident experience through exceptional service.
• Shape and deliver a resident engagement strategy, including events, communications, and resident feedback initiatives.
• Drive high levels of resident satisfaction and foster a genuine sense of community.
• Ensure resident concerns are handled professionally and effectively.
• Create a welcoming and inclusive environment where residents feel connected and valued.
• Champion resident wellbeing and community-focused initiatives.

Health & Safety Compliance

• Lead a strong culture of compliance and Health & Safety across the development.
• Ensure all statutory inspections, testing, and compliance activities are completed and actioned.
• Maintain a safe and compliant environment for residents, team members, visitors, and contractors.
• Proactively identify and mitigate operational, safety, and compliance risks.
• Oversee contractor management processes and compliance controls.
• Ensure all health and safety policies and procedures are understood and implemented effectively.

Performance & Reporting

Deliver occupancy, resident retention, and rental performance targets in line with agreed objectives.

Analyse performance data and provide recommendations to continually improve results.

Contribute to weekly, monthly, and quarterly client reporting.

Continuously review and improve operational performance.

Monitor budgets, forecasting, service delivery, and key operational metrics.

Present performance updates and strategic recommendations to stakeholders.

What We're Looking For

Essential Experience

Significant property management experience within any of the below:

+ Build to Rent (BTR)

+ Residential Lettings

+ Property Management

+ Social Housing

+ Factoring / Block Management

Proven experience leading and developing high-performing teams.

Strong commercial awareness with a track record of driving occupancy, revenue growth, and resident retention.

Experience managing stakeholder relationships, contractor performance, and operational budgets.

Excellent understanding of residential property operations and customer service delivery.

Strong knowledge of Health & Safety and compliance practices within residential environments.

Exceptional leadership, communication, and relationship-building skills.

Experience working within a fast-paced operational environment.

Essential Qualifications

ARLA qualified (or equivalent industry-recognised property qualification).

Desirable

IRPM qualification or willingness to work towards one.

IOSH, NEBOSH, or other Health & Safety qualification.

Experience within the Build to Rent sector.

Experience using Yardi or similar property management software.

Knowledge of Scottish residential tenancy legislation and compliance requirements.

What You'll Bring

A passion for property and resident experience.

Strong commercial acumen and operational expertise.

Natural leadership ability with a people-first approach.

High levels of energy, drive, and enthusiasm.

Excellent organisation and attention to detail.

A proactive mindset and solution-focused attitude.

The ability to influence, engage, and build credibility with colleagues, residents, stakeholders, and clients.

A commitment to continuously improving service standards and operational performance.

What We Offer

We're passionate about our people and making sure you have everything you need for your health, wellbeing, and professional growth.

Our Bubble Benefits Include:

Birthday day off

Monthly paid wellbeing hour

Enhanced annual leave entitlement

Company pension scheme

Private medical cover

Refer a Friend scheme

Paid volunteering day

Social events and team activities

Enhanced sick pay

Enhanced family leave policies

Life event leave for important milestones

Cycle to Work scheme

Study support and professional development opportunities

Long service awards

* Employee Assistance Programme and counselling support

And the best part? You'll be working with a fantastic team who are passionate about creating exceptional communities and delivering outstanding experiences every day.

Location: Candleriggs, Glasgow

• Role: General Manager (12 Month Maternity Cover)
• Contract: Fixed Term Contract
• Start Date: November 2026
• Hours: Full Time
• Come and help shape the future of resident living at Candleriggs.