Senior Community Host

We are looking for an amazing day Senior Community Host - Day to join our friendly team at The Residences in Manchester and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working 5 days over 7 between Monday - Sunday.

Hey there! Ready to make a difference?

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Senior Community Host!

As Senior Front of House, you’ll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us. You’ll be involved in everything from handling enquiries to making sure each day runs smoothly.

Incredible outcomes you’ll deliver:

Act as the face of the community, delivering a professional and welcoming resident experience

Maintain a safe, secure, and compliant building through inspections and procedures

Support team performance, including training, onboarding, and supervision of Community Hosts

Contribute to an exceptional resident journey and overall community experience

Key responsibilities

Team leadership & quality

Coach, mentor, and support Community Hosts, including onboarding and inductions

Provide feedback, set objectives, and maintain service standards through audits

Ensure policies, procedures, and safety standards are consistently followed

Leasing & commercial awareness

Support enquiries, viewings, applications, and marketing activity

Maintain listings, analyse data, and contribute to performance targets

Resident lifecycle (Move-in to Move-out)

Ensure compliance, apartment readiness, and smooth move-in/out processes

Support renewals, inspections, and resolve deposits or damages efficiently

Resident & building services

Handle resident enquiries, complaints, and maintenance requests

Manage parcels, bookings, communications, and resident accounts

Coordinate contractors, services, and day-to-day building operations

Support resident events and maintain high presentation standards

Safety & operations

Conduct regular building patrols and safety checks

Monitor CCTV, manage access, and respond to emergencies appropriately

Who you are (key skills & experience)

Residential lettings knowledge

Strong customer service experience, including handling challenging situations

Experience supervising, coaching, or leading a team

Excellent communication, organisation, and problem-solving skills

Confident using Microsoft Office and management systems

Able to work independently, follow procedures, and stay calm under pressure

High attention to detail with strong standards for presentation and service

Professional, proactive, and resident-focused with a positive attitude

Relevant qualifications (ARLA, TPI, First Aid, H&S) desirable

And here’s what we offer:

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here's a little glimpse into our bubble benefits

Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need

Company pension scheme & medical Cover for your long-term health & to help plan for the future

Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board

Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues

Enhanced sick pay & family leave to take care of yourself & your loved ones

Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

Cycle to work scheme to help you get to work in a healthier, greener way

Study support to help you grow & reach your goals

Long service awards to celebrate every mile stone with us

Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!

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