Customer Service Representative

You'll receive thorough training, ongoing coaching, and the flexibility of a hybrid work model, all while being part of a supportive, success-driven team. As the main contact for our client's customers, you'll provide outstanding service by addressing inquiries, reviewing coverage, and offering personalised health insurance solutions.

What's the Role About?

You'll be the friendly voice customers turn to when they need help with their health insurance. Whether it's answering questions, reviewing policies, or finding tailored solutions, your goal is to make every interaction positive and stress-free. You'll also play a key role in building trust and loyalty by delivering exceptional service that aligns with our values.

It's a fantastic opportunity to grow your skills, solve problems, and genuinely help people while working in a supportive environment.

What You'll Be Doing

• Answer calls from customers about their policies, coverage, and benefits.
• Solve issues quickly and efficiently.
• Review existing policies and recommend personalised health insurance options.
• Hit performance goals for customer satisfaction, quality service, and retention.
• Handle complaints with empathy and professionalism.
• Keep accurate records while following compliance and privacy guidelines.
• Suggest ways to improve processes and promote self-service tools for customers.
• Work closely with your team and participate in training to keep growing.
• What We're Looking For

We're after someone who loves helping people and thrives in a fast-paced environment. Here's what will set you up for success:

Experience in customer service.

A genuine passion for creating great customer experiences.

Strong communication skills.

Problem-solving skills.

Strong computer literacy and ability to navigate multiple systems.

Resilience and adaptability to thrive in a fast paced environment.

* A growth mindset with open and willingness to improve.

What sets this company apart:

Working here means being part of an organisation deeply committed to making a difference in people's lives by helping them live longer, healthier, happier lives.

What's next:

If you are ready to make a real impact while growing your career within a supportive team environment focused on helping others, this is your moment!

Apply today by clicking on the link provided below.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Karissa Kelly on 03 8628 2279 for a confidential discussion.