Executive Housekeeper

Join the team as Executive Housekeeper and take the next step in your hospitality career.

We areCopthorne Hotel and Resort, Bay of Islands. Together with Millennium and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels.  We are known for creating memorable guest experiences that start from the moment our guests walk through the doorWe are dedicated to creating unforgettable experiences through genuine connections, vibrant energy, and a relentless drive to exceed expectations, with heartfelt care for our guests and team. If you’re a motivated leader with a passion for high standards and team development, join us and make your mark.

The RoleWe are looking for an Executive Housekeeper to lead our housekeeping team and ensure every room reflects our commitment to quality, comfort, and guest satisfaction. Your leadership will set the tone for excellence — from presentation standards to team culture — making every stay memorable for our guests.

You’ll be responsible for overseeing daily operations, supporting and developing your team, and ensuring the department runs efficiently, safely, and to brand standards.

Key Responsibilities:

Lead and manage the housekeeping team to deliver exceptional room standards

Oversee daily operations, including room allocations and productivity

Maintain high levels of cleanliness and presentation across all areas

Train, mentor, and develop team members to support performance and growth

Manage stock control and monthly stock takes

Ensure Health & Safety procedures are always followed

Prepare and manage rosters to meet operational & budget needs

Support payroll processes and departmental administration

Conduct quality checks and performance reviews

What we offer:

Be part of a welcoming, hands-on team with a can-do attitude

Opportunities to grow your career across NZ with Millennium Hotels & Resorts

Staff meals on duty and exclusive hotel stay discounts

Career development and ongoing training

Uniform provided

What you bring:

Previous housekeeping leadership or supervisory experience is essential

Strong attention to detail and a commitment to high standards

Proven ability to lead, motivate, and develop a team

Excellent organisational and time management skills

Confidence in managing rosters, stock, and daily operations

Reliable, flexible, and able to work weekends and public holidays

Professional communication skills and a positive attitude

Strong background in rostering vs budgeted targets

We will look after you with regular shifts, a supportive team, and the opportunity to be part of one of New Zealand’s leading hotel brands.

If you are ready to step into a leadership role in a dynamic and supportive environment, apply now.