Trade Manager

Position: Trade Manager

Department: Showroom

Reports to: Assistant Manager / Store Manager

Purpose of Role:

To lead the development, growth and retention of the showroom’s trade customer base, positioning the business as the preferred supplier for local tilers, bathroom fitters, builders and contractors.

This role combines proactive business development, account management and showroom-based sales leadership. The Trade Manager will build strong relationships with trade professionals, provide expert product knowledge and pricing guidance, and work closely with the management team to drive sales performance and trade revenue growth.

Trade Sales Leadership (Primary Focus):

Proactively identify, approach and onboard new trade customers.

Build and maintain strong relationships with tilers, installers, contractors, developers and housebuilders.

Act as the main point of contact for trade accounts, providing ongoing support and service.

Develop tailored pricing structures in line with company policy.

Monitor trade account performance and implement strategies to grow spend and frequency.

Re-engage dormant accounts and maintain regular contact with key customers.

Represent the business at local networking events or trade-related activities where required.

Sales & Customer Service

Provide expert advice on tiles, bathroom products and associated materials.

Support trade customers with product selection, specifications and project-based orders.

Prepare and manage quotes, process orders and oversee payment handling.

Coordinate with warehouse and logistics teams to ensure accurate and timely deliveries.

Resolve trade-related queries or issues efficiently and professionally.

Handle customer complaints and resolve issues at first point of contact where possible

Showroom & Team Support

Work collaboratively with the showroom team to ensure a seamless customer experience.

Support showroom advisors with trade enquiries and technical questions.

Assist in driving overall store sales targets and KPIs.

Maintain high standards of showroom presentation and housekeeping.

Ensure trade displays, marketing materials and promotional information are current and visible.Product Expertise

Maintain comprehensive knowledge of tile ranges, bathroom suites, fixtures, and complementary products

Stay current with new product lines, industry trends, and technical specifications

Advise customers on quantities, adhesives, grouts, and installation materials

Understand and communicate product care, maintenance, and warranty information

Develop specialist knowledge of products particularly relevant to trade customers

Personal Attributes

Professional and confident manner.

Results-driven and motivated by sales growth.

Resilient and proactive in generating new business.

Team-oriented with leadership qualities.

Flexible and adaptable to business needs.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Work authorisation

* United Kingdom (required)

Work Location: In person