Warehouse Assistant Manager

Company Overview

Tile Mountain Group is the fastest growing online tile retailer in the UK, based in Stoke-on-Trent. Since 2013, the company has experienced rapid growth, operating with over 200,000 square feet of purpose-built distribution capacity in Tunstall, supporting efficient and reliable delivery services.

Departmental role

Support the Warehouse Manager by controlling daily warehouse execution, coordinating labour and maintaining standards across Goods In, Goods Out and general warehouse activity. This role exists to bridge the gap between the Warehouse Manager and the day to day control of the warehouse floor.

Reporting to: Warehouse Manager

This role has delegated authority to move labour, change task priorities, pause unsafe work and require corrective action. Acts as the senior warehouse leader when the Warehouse Manager is unavailable during the normal operating day.

Escalates significant people, safety, stock, service and capacity risks to the Warehouse Manager.

You are accountable for

Daily execution

Translate the warehouse plan into clear priorities, labour allocation and deadlines.

Coordinate activity between Goods In, Goods Out, stock control and yard operations.

Monitor progress and intervene before delays become service failures.

Floor leadership

• Maintain a visible leadership presence across the warehouse.
• Coach Shift Managers and Warehouse Supervisors in decision making and floor
• control.
• Challenge poor standards, weak handovers and informal workarounds.

People and capability

Support attendance, return to work, probation and performance processes.

Identify cross training needs and help build a more transferable workforce.

Reporting and escalation

Provide accurate operational updates to the Warehouse Manager.

Ensure incidents, damages, delays and resource gaps are recorded and escalated promptly.

Track actions to completion rather than allowing issues to roll forward.

You are expected to

• Think across the whole operation, not only the busiest area.
• Create clarity at the start of the working day and maintain control throughout it.
• Use supervisors effectively rather than personally completing all urgent work.
• Set consistent standards and follow through when they are not met.
• Act as a credible successor and deputy to the Warehouse Manager.

What this role is not

• Not an additional supervisor with a management title.
• Not limited to either Goods In or Goods Out.
• Not responsible for bypassing supervisors whenever pressure increases.
• Not a holding point for issues that should be escalated.
• Join us to lead a dynamic warehouse team where your expertise will drive operational excellence!
• Pay: £30,000.00-£32,000.00 per year

Benefits

Employee discount

Free parking

On-site parking

Experience

Supervising: 2 years (required)

Warehouse management: 2 years (required)

Work authorisation

* United Kingdom (required)

Work Location: In person